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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
B) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
C) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

2. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) an inbound message filter per time schedule
B) an inbound message filter per sender
C) a configured profile option to schedule the retrieval of emails
D) a configured job to process inbound emails

3. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) Chat with an Agent about a Service Request.
B) View and edit attachments to a Service Request.
C) Delete a Service Request.
D) Create a Service Request.
E) Add a message to a Service Request.

4. Which two options are true about reporting on milestones?

A) No standard reports on milestones are provided.
B) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D) Administrator-defined milestone data is not included in Analytics.

5. Which three statements are true about building Digital Customer Service (DCS) applications?

A) Many DCS applications can be active in production at the same time.
B) Only one version of a DCS application can be active in production at any time.
C) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
D) DCS application can be embedded in other sites.

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