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| Section | Objectives |
|---|---|
| Topic 1: Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| Topic 2: AICC Solution Design and Deployment | - Integration with enterprise systems - System deployment architecture |
| Topic 3: Operation, Maintenance and Optimization | - System monitoring and troubleshooting - Performance optimization principles |
| Topic 4: AI Contact Center (AICC) Solution Overview | - AICC architecture and components - Core value and industry scenarios |
Question 1
For a global AICC deployment, which technique is used to minimize latency for agents and customers in different continents?
A. Using a single codec for all calls.
B. Increasing the bandwidth of the WAN links.
C. Using a global load balancer to direct users to the nearest regional AICC instance.
D. Deploying a single, centralized AICC cluster in one data center.
Question 2
What is the main advantage of using an "active-active" disaster recovery configuration over an "active- passive" one?
A. Active-active does not require data replication.
B. Active-active is simpler to configure and maintain.
C. Active-active guarantees zero data loss.
D. Active-active utilizes all resources during normal operation, providing better cost efficiency and load distribution.
Question 3
When implementing a virtualized AICC environment, which resource is often over-provisioned initially, leading to inefficiency?
A. Storage Capacity
B. CPU Cores
C. Network Interface Cards (NICs)
D. Memory (RAM)
Question 4
The SIP protocol (Session Initiation Protocol) is used only for call signaling and setup; the actual voice media is carried by a separate protocol like RTP.
A. False
B. True
Question 5
What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?
A. It is the oldest codec and has the widest compatibility.
B. It is only used for video calls.
C. It uses the most bandwidth, guaranteeing the best quality.
D. It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: D |
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