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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which customer-provided sources would give you insight into a public company's recent financial condition?

A) Quarterly filings with the country financial securities government authority
B) A news article about a private company rumored to be an acquisition candidate for the customer
C) A brochure that describes the company's history in innovation
D) Supporting information from an RFP the company issued 12 months ago

2. Which of the following should you do when defining assumptions?

A) Identify the data or decisions which could raise the likelihood that the statement comes true.
B) Identify only those items which relate to the first phase of an implementation.
C) Ensure each assumption about a business benefit clearly ties with a single IT capability.
D) Be comfortable proposing a solution with any level of risk, since you can cover potential downside with an assumption.

3. Which is an example of 'solution benefits described in business terms'?

A) IT staff can be redeployed to projects delayed due to resource constraints
B) By using remote experts during selling, the customer can add $10M to quarterly revenue
C) A new security policy can reduce risk of a cyber attack on the company's network infrastructure
D) A network upgrade can reduce outages by 10-15%

4. Which is the most effective way to assess sales team benefits from an enhanced wireless and security infrastructure?

A) Analyze the work patterns for the top 15% of users according to network access volume.
B) Interview a random set of users, and ask for their informal estimate of time savings.
C) Ask the sales leader to define the productivity improvement gain they need to gain support for a business case.
D) Follow a structured evaluation plan to capture data on productivity, effectiveness, and improved controls.

5. A value chain analysis places focus on which two main areas? (Choose two.)

A) Primary activities
B) Ecosystem competitors
C) Financial liabilities
D) Support processes
E) Impact of newest technology features

Solutions: