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Apple OS X Support Essentials 10.9 Sample Questions:

1. How does IPv4 addressing differ from IPv6 addressing?

A) OS X sharing services include DVD or CD sharing, ScreenSharing, File Sharing, Printer Sharing, Scanner Sharing, Remote Login, Remote Management (ARD), Apple Events, Internet Sharing, and Bluetooth Sharing.
B) If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.
C) In Network preferences, all network service interfaces with a green status indicator are being used for network activities. However, again, all network traffic that isn't better handled via a local connection is sent to the primary network service interface. The primary network service interface is the top most active interface in the listing.
D) Most common IP addresses and subnet masks share the same IPv4 formatting. An IPv4 address is a 32-bit numberrepresented in four groups of three-digit numbers, known as octets, separated by periods. Each octet has a value between 0 and 255. An IPv6 address is a 128-bitnumber that's presented in eight groups of four-digit hexadecimal numbers separated by colons. This allows for a huge range of addresses, and as a result IPv6 addressing essentially includes subnet information.

2. How does the OS X built-in firewall work?

A) The Ping tab of Network Utility allows you to test basic connectivity to another network host by sending and then waiting for the return of a ping packet.
B) The Disk Utility Repair Permissions feature repairs only the ownership and permissions for items installed by Apple. However, this may resolve issues with third-party products.
C) The OS X built-in firewall inspects each incoming network connection to determine if it's allowed. Connections are allowed or denied on a per-application basis.
D) Network services are established using a common network protocol. The protocol
specifies which TCP or UDP port number is used for communications.

3. Before the local user account is created on a system, you must first copy the restored user's home folder to the /Users folder. Then after you create the new user in Users &Groups preferences with the same account name, the system will prompt you to associate the new account with the restored home folder.

A) How do you identify the ownership and permissions of a file or folder in the Finder?
B) How does a user that changes his own account password affect his login keychain?
C) How can you verify that a specific network service is available from a service provider?
D) How do you make OS X associate a new local user account with a manually migrated or restored user's home folder?

4. Disk Utility and System Information can both be used to gather information about storage devices.

A) What OS X application is set as the default for opening archive files?
B) Which two built-in OS X applications can be used to gather information about storage devices?
C) Which application is used to examine open applications on OS X?
D) Which keyboard shortcut can be used to temporarily choose another startup disk?

5. Most common IP addresses and subnet masks share the same IPv4 formatting. An IPv4 address is a 32-bit number represented in four groups of three-digit numbers, known as octets, separated by periods. Each octet has a value between 0 and 255. An IPv6 address is a 128-bit number that's presented in eight groups of four-digit hexadecimal numbers separated by colons. This allows for a huge range of addresses, and as a result IPv6 addressing essentially includes subnet information.

A) How does the Secure Empty Trash feature in Finder work?
B) How does IPv4 addressing differ from IPv6 addressing?
C) How can you identify duplicate fonts?
D) What types of files are omitted from Time Machine backups?

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