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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A) OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
B) OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
C) The Energy and Utilities Cloud data model is required for OmniStudio.
D) Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.

2. An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?

A) Use Contacts just for B2B scenarios.
B) Use the Consumer Account record type
C) Use the Account Contact Relation object
D) Enable Person Accounts to model consumers.

3. An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?

A) A picklist field can be added to the Prodoct2 object
B) A picklist attribute can be configured and associated to each product individual^
C) A Velocity Picklist can be configured and related to Produc12 object
D) A picklist attribute can be configured and associated to the base object type.

4. An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

A) Bill
B) Account
C) Statement
D) Service Account

5. An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
What tool can be used to automatically create these proposals?

A) Energy and Utilities Cloud Contract Lifecycle Management (CLM)
B) Energy and Utilities Cloud Configure Price Quote (CPQ)
C) OmniStudio Document Generation
D) Microsoft Word

Solutions: