IBM C2010-024 valid dump torrent : IBM Tivoli Level 2 Support Tools and Processes

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IBM C2010-024 Exam Syllabus Topics:

IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

Question 1

Once a Non-OneTeam PMR created using Service Request has been received, which method should be used to contact the customer?

A. Contact the client using the provided e-mail address in the PMR.
B. Contact the client simply by updating the PMR and setting it for follow-up.
C. Contact the client using the provided telephone number in the PMR.
D. Contact the client using the provided preferred method of contact.

Question 2

An engineer needs to know if a Component ID belongs to their product set. Where can this information be found?

A. on Xtreme Leverage
B. on the Product Support Lifecycle website
C. in the CompID library on the IBM Support website
D. in the CompID search tool or on the taxonomy spreadsheet

Question 3

When transferring a PMR to another team and the Component ID (CompID) is incorrect for the new team's product, what should the sending engineer do to the CompID (Component field in CCWin / Comp field in RETAIN)?

A. Blank out the CompID so that the receiving engineer can set it.
B. Set it to a special routing CompID used for all transfers.
C. Leave it set to its current value, so that the receiving engineer can change it.
D. Change it to a best guess for the CompID of the product that the new team will work on.

Question 4

When a System Down PMR is received by BackEnd support, within what timeframe should every effort be made to contact the client?

A. 1 business day
B. 30 minutes
C. 2 hours
D. 1 hour

Question 5

Which action must always be performed before submitting a new DCF technote?

A. Install the DCF Item Creator application.
B. Ask the customer if they agree to open a technote.
C. Forward the PMR to the BackEnd.
D. Check for duplicate items in CAST or the Technote database.

Solutions: