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The CIS-CSM exam covers a wide range of topics, including understanding CSM architecture, configuring CSM application, managing CSM workflows, and configuring CSM integrations. It also covers topics such as managing CSM reports and dashboards, managing customer communication and collaboration, and managing customer satisfaction.

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ServiceNow CIS-CSM exam is designed for professionals who wish to validate their skills and knowledge in implementing and configuring the ServiceNow Customer Service Management (CSM) application. CIS-CSM exam is intended for individuals who have experience with ServiceNow and are looking to specialize in CSM.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is designed to test the expertise of professionals in implementing and configuring ServiceNow's Customer Service Management application. It is a certification exam that validates the technical skills of professionals who are involved in the implementation and configuration of ServiceNow's customer service module. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is recognized globally and is highly valued in the IT industry.