EXIN EX0-100 valid dump torrent : ITIL foundation certificate in it service management(exin)

  • Exam Code: EX0-100
  • Exam Name: ITIL foundation certificate in it service management(exin)
  • Updated: Sep 11, 2026
  • Q&As: 120 Questions and Answers

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EXIN EX0-100 Exam Syllabus Topics:

SectionWeightObjectives
Technology and Implementation Considerations15%- Implementation challenges
- Compliance and governance basics
- Service management technology
Key Principles and Models20%- Roles and responsibilities
- Process model and characteristics
- Functions and organizational structures
ITIL Service Lifecycle50%- Service Strategy
  • 1. Service portfolio management
    • 2. Purpose, scope and objectives
      • 3. Financial and demand management
        - Continual Service Improvement
        • 1. Improvement model and approach
          • 2. Deming cycle (Plan-Do-Check-Act)
            • 3. Measurement and metrics
              - Service Operation
              • 1. Service desk and technical management
                • 2. Access and request fulfillment
                  • 3. Incident, problem and event management
                    - Service Transition
                    • 1. Knowledge and configuration management
                      • 2. Change and release management
                        • 3. Transition planning and support
                          - Service Design
                          • 1. Service catalog and continuity management
                            • 2. Service level, availability, capacity management
                              • 3. Design principles and processes
                                Introduction to IT Service Management15%- Basic concepts of service and service management
                                - Value creation and service value definition
                                - ITIL terminology and core definitions

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