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EXIN EX0-101 valid dump torrent : ITIL Foundation V 3.0 & ITIL Foundation
- Exam Code: EX0-101
- Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
- Updated: Sep 13, 2026
- Q&As: 80 Questions and Answers
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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key ITIL Concepts and Terminology | - Utility and warranty - Governance and control concepts - Processes, functions and roles - Service providers, customers and users |
| Topic 2: The Service Lifecycle | - Service Transition
|
| Topic 3: Introduction to IT Service Management | - The ITIL framework and service management approach - IT service management processes, functions, roles and responsibilities - The concept of good practice |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Question #1
Which one of the following is the BEST description of a major incident?
- A. An incident which has a high priority or a high impact on the business
- B. An incident which requires a large number of people to resolve
- C. An incident logged by a senior manager
- D. An incident which is so complex that it requires root cause analysis before a workaround can be found
Correct Answer: A 🗳️
Question #2
Which one of the following activities does application management perform?
- A. Ensuring that the required functionality is available to achieve the required business outcome
- B. Defining where the vendor of an application should be located
- C. Agreeing the service levels for the service supported by the application
- D. Deciding who the vendor of the storage devices will be
Correct Answer: A 🗳️
Question #3
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created
- A. 3 only
- B. 1 only
- C. 2 only
- D. All of the above
Correct Answer: D 🗳️
Question #4
Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution
- A. 1 only
- B. None of the above
- C. 2 only
- D. Both of the above
Correct Answer: C 🗳️
Question #5
Which one of the following is NOT the responsibility of service catalogue management?
- A. Ensuring that information in the service catalogue is consistent with information in the service portfolio
- B. Ensuring that information in the service catalogue is accurate
- C. Ensuring that all operational services are recorded in the service catalogue
- D. Ensuring that service level agreements are maintained
Correct Answer: D 🗳️
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