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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models

A) Option 2 only
B) Neither of the above
C) Option 1 only
D) Both of the above

2. Which statement BEST represents the guidance on incident logging?

A) Incidents must only be logged if a resolution is not immediately available
B) The service desk decide which incidents to log
C) Only incidents reported to the service desk can be logged
D) All incidents must be fully logged

3. Which one of the following would NOT involve event management?

A) Monitoring the status of configuration items
B) Intrusion detection
C) Recording service desk staff absence
D) Recording and monitoring environmental conditions in the data centre

4. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A) A change model
B) A change request
C) A change advisory board
D) A change

5. Which of the following statements is CORRECT for every process?
1.It delivers its primary results to a customer or stakeholder
2.It defines activities that are executed by a single function

A) Neither of the above
B) 1 only
C) 2 only
D) Both of the above

Solutions: