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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A) Use Map Report Layers.
B) Add the relevant field to the Field Set.
C) Color code using Gantt Palettes.
D) Create a Gantt Action to highlight.

2. AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A) Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
B) Create a custom number field to capture the tier number on the service resource.
C) Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.
D) Create a queue for each tier group within each territory on the Service Appointment object.

3. Universal Containers hasdiscovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A) Reschedule the Service Appointment for the new date.
B) Reschedule the Work Order for the new date.
C) Create a new Work Order and Service Appointment.
D) Create a new Service Appointment on the original Work Order.

4. Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

A) Configure signature blocks for service report templates
B) Add service reports templates to the appropriaterepair work type
C) Send a feedback survey to the customer when a service appointment is completed
D) Generate service in the organization's default language

5. The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment iscancelled, which users will have visibility to the record?

A) Owner of Service Appointment and members of Service Territory
B) Owner of Service Appointment and members of User Territory
C) Assigned Resources, Owner of Service Appointment and members of Service Territory
D) Assigned Resources, Qwner of Service Appointment and members of User Territory

Solutions: