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The ITIL 4 Leader: Digital & IT Strategy certification exam is a two-part exam that includes a multiple-choice exam and an assignment-based assessment. The multiple-choice exam consists of 40 questions, and candidates are required to score at least 70% to pass the exam. The assignment-based assessment is designed to test the candidate's ability to apply the concepts learned in the course to real-world scenarios. Candidates are required to submit a written assignment that demonstrates their understanding of the digital and IT strategy framework, and how it can be applied to solve business problems.
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The ITIL 4 Leader: Digital & IT Strategy Exam (ITIL-4-DITS日本語版) certification exam consists of 40 multiple-choice questions that must be completed within 90 minutes. To pass the exam, individuals must achieve a score of at least 70%. ITIL-4-DITS-JPN exam covers a range of topics, including the key principles of digital and IT strategy, the development of strategic plans, the implementation of strategies, and the management of digital and IT services. Individuals who pass the exam will be awarded the ITIL 4 Leader: Digital & IT Strategy certification, which is recognized globally as a testament to an individual's expertise in digital and IT strategy.
| Section | Objectives |
|---|---|
| Using Data and Analytics for Strategy | - Ethics and governance of data - Data-driven decision making - Artificial intelligence and machine learning |
| Digital and IT Strategy | - PESTLE - External and internal analysis - McKinsey 7S framework - Ansoff matrix - Tools and methods for analysis - Balanced Scorecard |
| Digital and IT Strategy in Practice | - Strategic alignment - Stakeholder management and communication - Coordinating planning |
| Managing Innovation and Emerging Technologies | - Techniques for ensuring adoption - Valuing and investing in innovation - Innovation and emerging technologies |
| Strategic Risk Management | - Managing strategic risks - Identifying and assessing risk - Risk treatment and mitigation |
| Strategic Approaches | - Where we want to be - Where we are - How to get there |
| Strategy in the VUCA World | - Opportunities and threats - Strategic vision and mission - Volatility, uncertainty, complexity, ambiguity |
| Introduction to Digital and IT Strategy | - Digital transformation - Digital disruption - ITIL guiding principles |
| Implementation of Digital and IT Strategy | - Ensuring organizational viability - Managing strategic initiatives - Risk and innovation management - Financing digital and IT strategy |
外部サービスプロバイダーがソーシャルメディアサービスの提供に関する新たな戦略を策定しています。新サービスの成功は、ユーザーへの最高レベルのサポートを通じて達成される高い顧客満足度にかかっています。
内部分析の一環として、サービス プロバイダーがサービスを提供できる能力があることを確認するために考慮すべき最も重要な要素は何ですか。
Correct Answer: D 🗳️
IT 戦略の側面を説明するものはどれですか?
Correct Answer: B 🗳️
ある組織は、すべての主要なステークホルダーが戦略の方向性を理解し、それを支持することを確実にしたいと考えています。これを達成するためのMOSTアプローチは何でしょうか?
Correct Answer: D 🗳️
ある組織は、ヘルスケア製品に関する規制要件をより容易に満たすための革新的なテクノロジー活用方法を開発しています。これにより、小売業者、一般開業医、病院の消費者に対し、競合他社よりも迅速かつ低価格で新製品やサービスを提供できるようになります。
このプロセスを最もよく表す用語はどれですか?
Correct Answer: B 🗳️
組織のリーダーは、バリューストリームとプロセスを最適化して、より効率的な作業方法を生み出すためのアプローチを定義しました。
このアプローチでは何に重点を置くべきでしょうか?
Correct Answer: C 🗳️
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