ITIL 4 Foundation exam is a multiple-choice exam that consists of 40 questions. Candidates are given 60 minutes to complete the exam and must score at least 65% to pass. ITIL-4-Foundation-JPN exam is delivered online and can be taken from anywhere in the world.
ITIL 4 Foundation Certification Exam is the entry-level certification in the ITIL 4 certification scheme. ITIL 4 is the latest version of the Information Technology Infrastructure Library (ITIL), a globally recognized framework for IT service management. ITIL 4 Foundation Exam (ITIL-4-Foundation日本語版) certification is designed for IT professionals who want to learn about ITIL 4 and its best practices for managing IT services.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System (SVS) | 15% | - Service Value Chain - Governance - Practices Overview |
| Topic 2: ITIL Practices Overview | 15% | - Change Enablement - Service Level Management - Service Desk - Incident Management - Problem Management |
| Topic 3: Service Management Key Concepts | 25% | - Service Relationships and Stakeholders - Value and Value Co-creation |
| Topic 4: ITIL Guiding Principles | 25% | - Optimize and Automate - Progress Iteratively with Feedback - Start Where You Are - Collaborate and Promote Visibility - Focus on Value - Keep It Simple and Practical - Think and Work Holistically |
| Topic 5: Four Dimensions of Service Management | 20% | - Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology |
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