Peoplecert ITIL-4-MSF valid dump torrent : ITIL 4 Specialist: Monitor, Support and Fulfil

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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which of the following is NOT a benefit of the 'incident management' practice?

A) Fulfilment of the SLAs with service consumers
B) Higher client and employee satisfaction
C) Reduced knowledge capture and reuse
D) Reduced losses caused by IT service unavailability

2. What is part of the service desk agent role?

A) Creating and maintaining a healthy work culture
B) Ensuring the workload balance between the service desk activities and involvement in other practices
C) Planning the capacity and performance of the service desk team
D) Triaging user queries end taking appropriate action

3. Which of the following statements provides the BEST reason for applying a workaround?

A) It is impossible to find a systemic solution for an incident
B) The incident requires quick restoration of normal operation
C) There are no automated resolution procedures available
D) The incident requires an immediate coordinated resolution

4. Why should a service provider organization identify and understand problems and their impact on services?

A) To ensure problems are continually managed until resolved
B) Because problems may cause incidents and affect service quality
C) To ensure that known errors are closed quickly
D) Because problem resolution may require significant resources

5. The service management team is analysis different practices, products, and service to map relevant value streams for further improvements. They are currently looking at the incident management value stream. Which of the following statement is CORRECT?

A) Only the incident management value stream can trigger restoration of normal service
B) Incident management should be involved in all value streams.
C) Incident management should be included in the required fulfillment workflow
D) Incident management can be involved in other value streams

Solutions: