EXIN ITSM20F日本語 valid dump torrent : IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
- Exam Code: ITSM20F-JPN
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
- Updated: Sep 07, 2026
- Q&As: 78 Questions and Answers
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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation of the Service Management System | 55% | - Relationship and agreement processes
|
| Topic 2: Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
| Topic 3: Service Management System (SMS) Requirements | 30% | - Organizational context and leadership
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
Question 1
規格の文脈において、「適合」という用語は何を表しますか?
A. サプライヤー認証の検証
B. 監査不適合報告書と再監査報告書との調整
C. 要件への準拠
D. 認定機関による品質マネジメントシステム認証
Question 2
サービス提供者は、何らかのインシデントが発生した場合、サービスレベルが満たされなくなると考えます。顧客はいつ通知されますか?
A. 決してしない
B. 違反前
C. サービスレポート中
D. 侵害後
Question 3
インシデントがサービスデスクに報告されると、どのようなデータが記録されますか?
A. 構成管理データベース (CMDB) に変更を実装する権限のある人の名前
B. インシデントを報告した人の名前
C. 変更要求 (RFC) を承認する人の名前
D. 問題を処理した担当者の名前
Question 4
IT サービスの成果に関する合意、監視、報告、および質の悪いサービスを根絶するための行動の調査という一定のサイクルを通じて、サービスの品質を維持および向上させることを目的とするプロセスはどれですか?
A. サービスレベル管理
B. IT サービスの財務管理
C. IT サービス継続性管理
D. 可用性管理
Question 5
要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?
A. リリース管理
B. サービスデスク
C. 変更管理
D. 構成管理
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: C |
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