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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of the following is the MOST likely explanation for the PC shutting down?

A) The CMOS battery is bad.
B) The hard drive cable has become unseated.
C) A memory module has become unseated.
D) The heat sink retaining clip has broken loose.

2. By definition, a rootkit does which of the following?

A) Hides the existence of certain processes and programs to provide elevated privileges
B) Appears to be useful software until it is installed and fully activated
C) Replicates by being copied or causing itself to be copied to another program
D) Travels from computer to computer using the native transport protocols available

3. Which of the following is the BEST tool to verify the cable is plugged into the correct port on the patch panel?

A) Punch down
B) Toner probe
C) Cable tester
D) Cable certifier

4. A technician needs to configure their neighbor's iPad. The neighbor wants to access their work email. The technician requires some information from their neighbor's work IT department. Which of the following information does the technician need?

A) IP address and DNS
B) IP address and domain
C) Server and gateway
D) Server and domain

5. A technician is trying to remove a resilient computer virus. The virus keeps coming back after rebooting the system because some program or service has locked some of the virus' files and is preventing the AV from cleaning the system. Which of the following is the BEST approach to try and remove the virus while minimizing negative impact to the system?

A) Use REGSRV32 to deregister the virus DLLs.
B) Use the recovery console to disable all windows services.
C) Run the antivirus after rebooting in safe mode.
D) Use the repair disk and follow the prompts.

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