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Microsoft MB-230 valid dump torrent : Microsoft Dynamics 365 Customer Service Functional Consultant
- Exam Code: MB-230
- Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant
- Updated: Oct 04, 2026
- Q&As: 373 Questions and Answers
About Microsoft MB-230 Valid Dump
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The Microsoft MB-230 exam consists of 40-60 multiple-choice questions which must be completed within 180 minutes. To pass the exam, individuals must achieve a score of at least 700 out of 1000. MB-230 exam can be taken at any Pearson VUE testing center worldwide.
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Detailed Overview of Microsoft MB-230 Exam
The Microsoft MB-230 test is known to be taken in the English language only. The number of questions can be from 40 to 60. The question formats might include case studies, fill in the blank, multiple choice, multiple select, and others. You will need to clear all of them within 150 minutes to gain more than 700 points (passing score). The fee is $165 in the United States but it can be different in other countries. The difference in the pricing is brought up by the tax policies of each country. It is a proctored exam, which can be taken online. You can also sit for it at any Pearson VUE center.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage cases and knowledge management | 51-55% | - Configure Dynamics 365 Copilot for Service - Create and manage cases
|
| Topic 2: Implement routing and work distribution | 2-6% | - Configure unified routing
|
| Topic 3: Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
| Topic 4: Manage analytics, visualizations, and insights | 5-9% | - Create and manage dashboards and reports
|
| Topic 5: Manage entitlements and service level agreements (SLAs) | 15-19% | - Implement SLAs
|
| Topic 6: Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
| Topic 7: Implement scheduling | 10-14% | - Configure service scheduling
|
| Topic 8: Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
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