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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit organization wants to add any donor who gives to its Capital Fund to the Capital Campaign. Which two steps should be taken to accomplish this?

A) Populate the Primary Campaign Source field on the Opportunity record
B) Create a trigger that automatically adds any donor as a Campaign Member
C) Enable the Automatic Campaign Member Management in NPSP settings
D) Upload a list of all donors as Campaign Members using the Data Import Wizard

2. A nonprofit wants to implement an external email platform that integrates with Salesforce. The integration will record every email sent to a subscriber, as well as which recipients open the email, click a link, or unsubscribe.
Which two storage considerations should the consultant take into account before recommending an email platform?
Choose 2 answers

A) Unsubscribed Leads should be deleted from Salesforce immediately.
B) Email subscribers' activities can be retained for a certain length of time.
C) Campaign Member records use less storage space than custom object records.
D) Subscribers must be synced as Leads and Campaign Members In NPSP.

3. A Salesforce admin would like to report on data from Marketing Cloud using Salesforce reports. The organization's Marketing Cloud instance is using Marketing Cloud Connect. Tracking is enabled.
Which type of data is available for reporting using Salesforce reports?

A) Email Studio Send details
B) Interaction Studio Impression details
C) Journey Builder Activity details
D) MobileConnect Message details

4. The Development Director at a nonprofit needs to track grant lifecycles using the NPSP, including assigning actions to staff members, tracking applications, reporting deadlines, and summarizing the total amount awarded with payments towards the total.
How can this be accomplished with NPSP using Account records for the grant making institution?

A) Create Recurring Donations with Opportunities to represent payments, Deliverables to represent applications and reporting deadlines, and Activities to represent action assignments to their staff.
B) Create Opportunities with Payments to represent payments, Deliverables to represent applications and reporting deadlines, and Activities to represent action assignments to their staff.
C) Create Opportunities with Payments to represent payments, Activities to represent applications, reporting deadlines, and action assignments to their staff.
D) Create Opportunities with Deliverables to represent payments, applications, reporting deadlines, and action assignments to their staff.

5. A nonprofit wants to run an enrollment report for its education classes.
Which Program Management Module object should the consultant use to build the report?

A) Program Engagement
B) Service
C) Service Delivery
D) Program Cohort

Solutions: