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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A. HP Contractual Services
B. Services360 Pro
C. Aftermarket Channel Facilitation Program
D. HP Channel Services Network

Question 2

Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A. Defective Media Retention
B. Installation
C. Asset Tagging
D. Tracking and Recovery Services

Question 3

Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A. Ensuring a recovery time of 134 minutes
B. Downtime during international business travel
C. Saving up to 44% of the time to configure devices
D. Reducing the percentage of devices lost in transit
E. Confidential data exposure due to equipment theft
F. Business downtime due to equipment failure

Question 4

What is true about HP Custom Contractual Services?

A. HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
B. HP Custom Contractual Services are linked to one hardware serial number.
C. The HP Custom Contractual Services can only be defined as one Service Level Agreement.
D. HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.

Question 5

How should you counter the following objection?
"I can repair my devices myself."

A. HP Services ensure that your equipment stays up and running.
B. HP standard warranty offers limited support for a short time period.
C. HP Services give you predictability and greater control of TCO.
D. HP Services allow you to choose from various options that best suit your needs.

Solutions: