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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher Service Design-Prozess nutzt die vom Demand Management bereitgestellten Daten am meisten?

A) Servicekatalogverwaltung
B) IT-Service-Continuity-Management
C) Kapazitätsverwaltung
D) Service Level Management

2. Wann sollten Tests für einen neuen Dienst entworfen werden?

A) Zur gleichen Zeit, in der der Dienst entworfen wurde
B) Im Rahmen des Serviceübergangs
C) Nachdem der Service entworfen wurde, bevor der Service an Service Transition übergeben wird
D) Bevor der Dienst erstellt wird

3. Welche der folgenden Maßnahmen sollte beim Schließen eines Vorfalls ergriffen werden?
1.Überprüfen Sie die Incident-Kategorisierung und korrigieren Sie sie gegebenenfalls
2.Überprüfen Sie, ob der Benutzer mit dem Ergebnis zufrieden ist

A) Keines der oben genannten
B) nur 1
C) nur 2
D) Beides

4. Welche der folgenden Aktivitäten werden im "Wo wollen wir sein?" Schritt des Modells / Ansatzes zur kontinuierlichen Verbesserung des Service (CSI)?

A) Implementierung von Service- und Prozessverbesserungen
B) Messbare Ziele definieren
C) Erstellen einer Basislinie
D) Überprüfung messbarer Verbesserungen

5. Welches ist die richtige Kombination von Service Management-Begriffen im gesamten Lebenszyklus?

A) 1C, 2D, 3A, 4B
B) 1A, 2B, 3C, 4D
C) 1C, 2B, 3A, 4D
D) 1B, 2C, 3D, 4A

Solutions: