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Oracle Engagement Cloud 2019 Implementations Essentials : 1Z1-1064 valid dump torrent
- Exam Code: 1Z1-1064
- Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
- Updated: Sep 03, 2026
- Q&As: 76 Questions and Answers
About Oracle Engagement Cloud 2019 Implementations Essentials : 1Z1-1064 Real Exam
Oracle 1Z1-1064 exam is an important certification test that validates the knowledge and skills required to implement Oracle Engagement Cloud 2019. It is designed to assess the competence of professionals who are responsible for configuring and deploying this product in an organization. 1Z1-1064 exam is intended for consultants and specialists who wish to demonstrate their expertise in implementing Oracle Engagement Cloud solutions.
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Oracle 1Z1-1064 is an exam that is designed to test the knowledge and skills of individuals who are interested in implementing and managing Oracle Engagement Cloud 2019. 1Z1-1064 exam is a part of the Oracle Certification Program, which is a globally recognized program that certifies IT professionals for their expertise in Oracle products and technologies. The 1Z1-1064 exam is intended for professionals who want to demonstrate their knowledge and skills in areas such as creating and managing customer accounts, configuring and managing marketing campaigns, and managing customer service requests.
Reference: https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064
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Oracle 1Z1-1064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Engagement Cloud Setup & Customization | 15% | - Service Catalog configuration - Customization mechanisms - Functional Setup Manager (FSM) usage - Enable Engagement Cloud features |
| Entitlements & Security | 15% | - Entitlement concepts: coverage and milestones - Engagement Cloud security model - Roles, privileges, and access control |
| Service Request Management | 20% | - Common SR processing activities - SR category configuration - SR creation and handling setup - SR assignment mapping |
| Communication & Integration | 15% | - Inbound and outbound email setup - CTI integration and configuration - Email templates and notifications - Integration architecture overview |
| Digital Customer Service (DCS) | 20% | - DCS architecture and components - Themes, templates, and pages - Deploy and customize DCS application - DCS security and roles |
| Knowledge Management & Omnichannel | 15% | - Omnichannel communication setup - Knowledge management enablement - Agent notifications configuration |
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