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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks' Sales team needs In-App Guidance for key functions and processes so they can maximize their time.
In which way should a UX Designer customize the Salesforce Help Menu to meet this request?

A) Create a docked prompt based on new feature rollouts.
B) Show a site map of all the content.
C) Provide links to external resources, such as training videos or a company dictionary.

2. Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness.
What should be done to improve the user experience?

A) Set up a Salesforce Path with Guidance for Success.
B) Create a Progress Indicator component that displays the flow's stages.
C) Replace multiple-step Screen Flowwith a static vertical form.
D) Configure cascading accordions to condense the experience.

3. A UX Designer wants tobuild on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.
What is the designer practicing?

A) Relationship Design
B) Compassionate Design
C) User Experience Design
D) Service Design

4. How would a UX Designer Differentiate between voice and tone?

A) Voice reflects the frequency and tone is one's pitch.
B) Voice reflects the expression and tone is the way one designs.
C) Voice reflects the personality and tone is the way one speaks.
D) Voice reflects the character and tone is one's strength.

5. Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management.
Which Salesforce solution should be used?

A) Experience Cloud
B) Commerce Cloud
C) Sales Cloud

Solutions: