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Oracle 1Z0-465 valid dump torrent : Oracle RightNow CX Cloud Service 2012 Essentials
- Exam Code: 1Z0-465
- Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
- Updated: Sep 15, 2026
- Q&As: 80 Questions and Answers
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Oracle 1Z0-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Management | - Content creation and publishing - Knowledge base structure and maintenance |
| Reporting and Analytics | - Analytics and performance tracking - Standard reports and dashboards |
| Customer Portal and Experience | - Self-service portal configuration - Customer interaction channels |
| Integration and Extensibility | - Integration with external systems - APIs and customization options |
| Administration and Configuration | - User and role management - Business rules and workflow configuration - Site configuration and setup |
| RightNow CX Cloud Service Overview | - Core concepts of Oracle RightNow CX - Cloud service architecture and components |
| Agent Desktop and Service Console | - Agent workspace navigation and usage - Case management processes |
Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:
Question #1
Your customer has special business process where their agents will put incidents into a waiting status for a period of one week on a regular status basis.
Your customer would like these incidents to remain in the waiting status until the agent has finished researching the incidents(s).
Your customer does not want these incidents to close until 7 calendar days have passed.
Which configuration setting needs to be modified form its default value in order to prevent the system from closing the waiting incident automatically?
- A. DORMANT_INCIDENTS
- B. CI_HOURS
- C. MYQ_REOPEN_DEADLINE
- D. PURGE_DELETE_INCIDENTS
- E. CI_WAITING_CALC_DAYS
Correct Answer: A 🗳️
Explanation: Only visible for Free4Dump members. You can sign-up / login (it's free).
Question #2
Your customer is going to have three brand-related incident queues.
They need to do an order routing of incidents created through an email channel to different queues.
Identify the correct options to configure your routing rules for initial routing.
- A. Create a rule to route to each brand queue from the corresponding service mailbox in the "progress" state.
- B. Create a rule where the sender's domain = a branch, route the incident to the matching brand.
- C. Create a rule to route to each brand queue from the corresponding service mailbox in the "initial" state.
- D. Create a rule where if a subject contains the brand name, it should be routed to a brand queue.
Correct Answer: C 🗳️
Question #3
In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?
- A. The answers detail page
- B. The answers list page only
- C. Any page the customer wants it placed
- D. Ask a Question
- E. They are only available when using smart assistant
- F. The popular answers list page
Correct Answer: A,C 🗳️
Explanation: Only visible for Free4Dump members. You can sign-up / login (it's free).
Question #4
Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow.
They have noticed an issue that all of their agents cannot end the script of the places that were designed to.
Identity the two reasons for this.
- A. The agents cannot get to the pages where they can end the script.
- B. There are no exit or finished events being triggered on the script pages.
- C. There are no return events listed in the incident workflow for the script to use.
- D. There are no script beginning and ending buttons enabled for the script pages.
Correct Answer: A,C 🗳️
Question #5
Your customer has two different types of end customers that will be visiting their knowledgebase website.
The types are "public customers" and "registered customers".
They would like to present additional knowledgebase answers to the registered customers.
Choose the two statements required to set up this type of environment.
- A. Create a special public answer status for the registered customer answers.
- B. Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.
- C. Create special Products and Categories for the registered customer answers.
- D. Set up an access level without customer visibility and assign it to all the customer answers.
- E. Set up an access level without customer visibility and assign it to the registered customer answers.
Correct Answer: B,C 🗳️
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