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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question 1

The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?

A. vmstat
B. sadc
C. netstat
D. getvar

Question 2

A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)

A. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;
B. Log on to the dialer and run check_db and check_mts.
C. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
D. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
E. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.

Question 3

Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A. Agent Monthly Report
B. Agent Report
C. Administrative Report
D. Job Report

Question 4

Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)

A. Avaya PG230 gateway or Avaya PG230RM gateway
B. TN-744-based Call Classifier Cards version "e"or later
C. Avaya Communication Manager (CM) 3.1 or later
D. Enhanced Network Bus Controller
E. Avaya Application Enablement Services (AES) 3.1 or later

Question 5

Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A. There can be more than one shadow job configured per calling list.
B. If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
C. Supervisors have to start the shadow jobs at the start of the day.
D. If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
E. Completion Code 98 and 19 are associated with Agent Owned Recall.

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