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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A) Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
B) Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
C) The Hierarchy Manager tool is accessed through Editor.
D) Agent Blending Administrator is accessible through Analyst.

2. The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?

A) Install WebLM.
B) Add ports to resource groups.
C) Plan system capacity.
D) Install the Dialer software.

3. A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?

A) record selection file name
B) agent key definition file name
C) outbound Screen
D) script label to use for making call

4. You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?

A) Stop and start the mid-tier processes on the primary dialer only.
B) Stop and start the LDAP service on the primary dialer only.
C) Stop and start the LDAP service on the primary and secondary dialers.
D) Stop and start the dialer processes on the primary and secondary dialers.

5. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
B) The agents did not get the email describing the new completion code and the conditions for Itsuse.
C) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
D) Monitor is not working properly. There should be at least a few calls with the new completion code.
E) The Proactive Contact Agent application has not been updated to use the new completion code.

Solutions: