Cisco 642-427 valid dump torrent : Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

  • Exam Code: 642-427
  • Exam Name: Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)
  • Updated: Jul 21, 2026
  • Q&As: 301 Questions and Answers

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Cisco 642-427 Exam Syllabus Topics:

SectionObjectives
Call Control and Dial Plan Troubleshooting- Dial plan configuration issues
  • 1. Route patterns and translation patterns
    • 2. Calling search space misconfiguration
      - Call routing failures
      • 1. Intra-cluster and inter-cluster routing
        • 2. SIP trunk and gateway routing issues
          Cisco Unified Communications Architecture Troubleshooting- CUCM core components and services
          • 1. Call processing and call control analysis
            • 2. Database and service failure troubleshooting
              - Cluster and server health issues
              • 1. Service activation and dependency problems
                • 2. Publisher/subscriber synchronization issues
                  Voicemail and Unified Messaging- Cisco Unity Connection troubleshooting
                  • 1. Call handler and routing rules issues
                    • 2. MWI (Message Waiting Indicator) failures
                      Voice Gateway and Protocol Troubleshooting- Signaling protocols
                      • 1. H.323 gateway troubleshooting
                        • 2. SIP call setup and teardown issues
                          • 3. MGCP gateway control problems
                            - Media and codec issues
                            • 1. RTP stream failures
                              • 2. Codec mismatch and negotiation issues
                                QoS and Network Integration- Voice quality issues
                                • 1. QoS marking and prioritization problems
                                  • 2. Jitter, latency, and packet loss analysis
                                    Endpoints and Registration Issues- Endpoint performance issues
                                    • 1. Phone registration failures
                                      • 2. Device firmware and compatibility issues
                                        - IP phone registration
                                        • 1. Device pool and load balancing problems
                                          • 2. DHCP and TFTP configuration issues

                                            Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

                                            1. Refer to the exhibits.

                                            MOH has been configured to run from flash at the BR1 site. The HQ phones and MOH server are placed in the Default region through the Default device pool. The BR1 phones are placed in the BR1 region through the BR1 device pool. The region configuration between Default and BR1 only permits G.729 codec.
                                            When an IP phone user at the HQ site places a BR1 caller on hold, the BR1 caller hears tone on hold. Which of the following can cause this issue?







                                            A) The command route 10.1.120.1 must be added to the multicast moh 239.1.1.1 port 16384 command at the SRST router in BR1.
                                            B) The command ip pim separate-dense-mode is missing from interface VLAN 120 at the SRST router in BR1.
                                            C) The MOH server is unable to stream MOH using G.711 codec because of the regions configuration.
                                            D) Multicast routing is not enabled on the BR1 router.
                                            E) The Max Hops is too small in the MOH configuration


                                            2. Refer to the exhibits.


                                            When the Cisco Unified Communications Manager CUCM801PuD1 sends a call to extension 3001, which statement is true?

                                            A) The call will always be sent using whichever trunk is least utilized.
                                            B) The call will always be sent using the first trunk that is listed in the local route group that is derived from the device pool of the calling phone.
                                            C) The call will always be sent using the SIP Trunk SAF_Trunk_HQ_SIP. The SAF_Trunk_HQ_ICT will be used as a backup.
                                            D) The call will always be sent using the SIP Trunk SAF_Trunk_HQ_SIP. The SAF_Trunk_HQ_ICT will be used for incoming calls.
                                            E) The call will always be sent using a round-robin fashion.


                                            3. As a network technician, you should be familiar with various commands. Which command displays a count of successful and unsuccessful control commands?

                                            A) show mgcp statistics
                                            B) show mgcp calls
                                            C) show mgcp
                                            D) debug mgcp statistics


                                            4. How an H.323 gatekeeper can assume which bandwidth that will be required by a G.729 call?

                                            A) 8 kbps
                                            B) 16 kbps
                                            C) 24 kbps
                                            D) 64 kbps


                                            5. Before a SAF client begins to forward, publish, subscribe, and update service data, with which option must it establish a relationship?

                                            A) SAF Cisco Unified Communications Manager
                                            B) SAF domains
                                            C) SAF service identifier
                                            D) SAF forwarder


                                            Solutions:

                                            Question # 1
                                            Answer: B
                                            Question # 2
                                            Answer: E
                                            Question # 3
                                            Answer: A
                                            Question # 4
                                            Answer: B
                                            Question # 5
                                            Answer: D

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