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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Use the Problem Management module in the IBM SmartCloud Control Desk
B) Alter the security properties in the LDAP system using an LDIF update
C) Modify the profile information access which the problem manager can change on their own
D) Use the Security module in IBM SmartCloud Control Desk

2. How can workflow-driven change processes reduce costs?

A) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
B) By interfacing with multiple technology APIs to implement unattended changes.
C) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
D) Because the same custom workflow-driven change processes can be reused by multiple customers.

3. A customer is planning to implement a discovery engine using IBM Tivoli Application Dependency Discovery Manager (TADDM). There are several DMZs containing Windows servers to be scanned. Which configuration matches the customer's requirements?

A) A separate TADDM server for each DMZ
B) A separate TADDM server for each DMZ with one central database
C) An anchor server and gateway server in each DMZ
D) An anchor server in each DMZ

4. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
B) KPIs should always be measured by percentage.
C) KPIs are defined according to the IT customer requirements.
D) KPIs always have to be adjusted to match the customer's actual status.

5. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Job Plans
B) Tasks List
C) Tasks Plan
D) Job List

Solutions: