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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Increase productivity
B) Increase asset functionality
C) Faster software provisioning
D) Real-time asset monitoring
E) Reduce total cost of ownership

2. A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)

A) IBM SmartCloud Control Desk
B) IBM Tivoli Asset Discovery for Distributed
C) IBM Tivoli Endpoint Manager
D) IBM Tivoli Application Dependency Discovery Manager
E) IBM Composite Application Manager

3. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
B) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
C) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
D) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.

4. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) License Management
B) Service Catalog
C) Change Management
D) Incident Management
E) Request Fulfillment
F) Release Management

5. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Assessment; part of IBM SmartCloud Control Desk
B) Impact Analysis; part of IBM SmartCloud Control Desk
C) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
D) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager

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