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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. In GPE, what is a "Journey"?
Response:

A) A training module for GPE AI models
B) A summary report of daily routing activity
C) The path a visitor takes across touchpoints and channels
D) A list of queue transfers within IVR

2. From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

A) Documents
B) Admin
C) Performance
D) Directory

3. An action map can only be active on a single webpage at a time.
(True/False)
Response:

A) False
B) True

4. In a GPR comparison test, what does the system evaluate?
Response:

A) Agent salary and bonuses
B) Skill proficiency levels
C) Performance of GPR versus existing routing method
D) Differences in queue wait times

5. Whenever you open an action map, it opens in ___________ mode by default.
Response:

A) Duplicate
B) Edit
C) View
D) Delete

Solutions: