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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

A) Promotional banners
B) Agent voicemail recordings
C) Pop-up coupons
D) Predictive outcome scores

2. Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

A) Database schema updates
B) Website behaviors like clicks and form submissions
C) Only system-generated call logs
D) Only events that involve a live agent

3. What does the "frequency cap" setting control in an action map?
Response:

A) The number of agents assigned to the map
B) The number of simultaneous offers per visitor
C) The engagement queue overflow limit
D) The maximum times an action can trigger for a visitor

4. Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

A) Predictive web tracking
B) Intelligent agent selection
C) Sentiment-based agent scheduling
D) AI-driven outcome prediction

5. Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:

A) False
B) True

Solutions: