ISEB ISEB-ITILF valid dump torrent : The Foundation Examination - ITIL®

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following should be considered when designing measurement systems, methods and metrics?
1.The services
2.The architectures
3.The configuration items
4.The processes

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) 1, 3 and 4 only
D) All of the above

2. Which of the following activities would be performed by a process manager?
1.Monitoring and reporting on process performance
2.Identifying improvement opportunities
3.Appointing people to required roles

A) 1 and 2 only
B) 1 and 3 only
C) 2 and 3 only
D) All of the above

3. Which of the following are basic concepts used in access management?

A) Personnel, electronic, network, emergency, identity
B) Normal, temporary, emergency, personal, group
C) Physical, personnel, network, emergency, service
D) Rights, access, identity, directory services, service/service components

4. What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

A) Technology, process and service
B) Critical success factors (CSFs), key performance indicators (KPIs), activities
C) Return on investment (ROI), value on investment (VOI), quality
D) Strategic, tactical and operational

5. Which process is responsible for low risk, frequently occurring, low cost changes?

A) Demand management
B) Request fulfillment
C) Release and deployment management
D) Incident management

Solutions: