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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) 1, 2 and 4 only
D) 1, 3 and 4 only

2. Which of the following identifies the purpose of design coordination?

A) Provide a single point of control for all activities and processes within the service design stage of the lifecycle
B) Ensuring all service designs have availability designed into them
C) Designing of all the links between every service design process and all other processes in the service lifecycle
D) Control of all supplier relationships from design right through to the production environment

3. Which of the following statements is CORRECT for every process?
1.It delivers its primary results to a customer or stakeholder
2.It defines activities that are executed by a single function

A) Neither of the above
B) 1 only
C) 2 only
D) Both of the above

4. Which one of the following is the BEST definition of the term service management?

A) The management of functions within an organization to perform certain activities
B) A set of specialized organizational capabilities for providing value to customers in the form of services
C) Units of organizations with roles to perform certain activities
D) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

5. Which one of the following is an objective of service catalogue management?

A) Ensuring that the service catalogue is made available to those approved to access it
B) Negotiating and agreeing operational level agreements
C) Negotiating and agreeing service level agreement
D) Only ensuring that adequate technical resources are available

Solutions: