Nokia SDM_2002001040 valid dump torrent : SDM Certification - CARE

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

Question 1

A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?

A. Spare Part Management.
B. Software Maintenance.
C. HWS or SWS Life Extender.
D. Care SWS preventive services or Active Software Support (ASWS).

Question 2

What Care SW service should be sold with every new SW sales?

A. Life Extender (LE).
B. Software Maintenance (SWM).
C. SW Change Mass provisioning.
D. Launch Support.

Question 3

Who is responsible for commercial and relationship escalation towards the customer?

A. CT Head supported by Care Program Management.
B. Care Program Manager supported by CT Head.
C. Care Program Manager supported by Project Manager.
D. Care Program Manager.

Question 4

NSN's internal drive testing team has found that the quality of the customer Network has decreased over time. What should the responsible Care Program Manager do?

A. CaPM sees an opportunity to increase the Care revenues by providing additional proactive services. Therefore s/he engages the team to make a business proposal for the additional services.
B. NSN has a good solid business with the customer with a very limited number of reported problems and a very profitable contract. CaPM simply tells the customer that NSN will provide planning support free of charge.
C. CaPM informs the Account Manager about the quality issue in the customer network and expects the CT to act on the information if they want to increase sales.
D. Nothing. The customer's own planning department take care of network quality.

Question 5

How many milestones (gates) are defined in the contract renewal process?

A. 6
B. 7
C. 4
D. 3

Solutions: