Salesforce Advanced Field Service Accredited Professional : AP-209 valid dump torrent

Universal Containers has a job that requires two technicians, and both must possess the skills defined as
'Required' for that job. They need to show up at the same time and work through the entire job duration together. The technicians will also need to be able to be assigned to individual jobs later that day.
Which option should an architect recommend to support this scenario?

• A. One Work Order, two child Service Appointments with Appointment Dependency of 'Same Start' between them
• B. One Work Order, one child Service Appointment with one Assigned Resource and a Work Order Line Item to store the second resource. Set Resource Absence on the second resource for the duration of the joint service
• C. Service Crew Resource related to one Crew and two Crew Members assigned for the whole day
• D. One Work Order, one child Service Appointment and two Assigned Resources

Green Energy Solutions would like to become more competitive by providing a better service experience to prospects calling in to request an initial assessment visit.
What should a consultant recommend to the business in order to achieve such a goal?

• A. Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, taking into consideration that this change might impact the quality of optimization
• B. Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, as it will ensure that the assessment visit will be completed before the arrival window ends
• C. Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, which will also allow further flexibility when running optimization
• D. Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, which gives the customer more flexibility in preparing for the visit

Universal Containers is looking to roll out SFS Mobile Application to their field technicians. They must account for offline considerations as their techs are regularly in rural areas or building basements where connectivity is limited.
What three considerations should an architect keep in mind when implementing SFS mobile app and priming in this scenario? (Choose 3 options)

• A. Within Field Service Mobile Settings, setting a low value to the frequency between data updates to the SFS Mobile app (set under 'Schedule Update Frequency Time') may impact overall app performance and device/network usage
• B. If offline, once connectivity is re-established the technician will need to select the Profile Tab > Settings and select 'Data Sync' in order to refresh the data on the SFS Mobile App
• C. Certain objects and records are not inherently primed, so implementation design considerations will need to be reviewed based on the primed vs not primed data
• D. Access to Products and Pricebooks offline will be limited to ones that the technician has access to and can review while also logged into the desktop
• E. Create Service Appointment list views for technicians which provides the minimum amount of Appointments necessary for the technicians to be productive

Universal Containers would like the Service Appointment times that are displayed on the 'Dispatcher Console' to reflect the actual times a field worker starts and completes the work. That way, if they finish early, they might be able to add additional work to the new white space.
What implementation approach should the Field Service consultant recommend?

• A. Create a Service Appointment action for 'Check In' for the field worker to manually update the 'Status',
  'Scheduled Start' and 'Actual Start' fields. Create another Service Appointment action for 'Check Out' for the field worker to manually update the 'Status', 'Scheduled End' and 'Actual End' fields
• B. Create two custom date/time fields to track the original scheduled times. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and 'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and 'Actual End' fields when they change the 'Status' to 'Completed'. Advise Universal Containers that there could be instances where the
  'Dispatcher Console' will not update right away if the field worker is offline
• C. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and
  'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and
  'Actual End' fields when they change the 'Status' to 'Completed'
• D. Tell Universal Containers that it is not a best practice to change the 'Scheduled Start' and 'Scheduled End' fields. It would be good for Universal Containers to know what the original 'Scheduled Start' and the original 'Scheduled End' values were and compare them with the 'Actual Start' and 'Actual End' fields for reporting scheduling efficacy

What two actions should a consultant recommend to ensure that junior employees are prioritized when installations are scheduled?

• A. Leverage a 'Match Boolean' Work Rule to match on a custom field 'Is Junior'
• B. Increase the resource's priority on the junior Service Resource records, and increase the 'Resource Priority' Service Objective weighting
• C. Assign a 'Preferred Resource' to a junior service resource when a customer has an installation job
• D. Update the 'Skill Level' Service Objective to 'Least Qualified'
• E. Increase the installation 'Skill Level' for the senior resources, and increase the 'Skill Level Service Objective' weighting