2022 Updated Verified Pass CAPM Exam - Real Questions and Answers
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Target Audience for CAPM Exam
The Certified Associate in Project Management exam targets individuals who want to develop in the field of project management by gaining up-to-date skills. It requires one to meet some prerequisites:
- Having a high school diploma, or another secondary degree, or a global equivalent;
- Completing at least 23 hours of education in project management before sitting for the CAPM test.
Also, an enrollment fee is required. It is $225 for members of PMI and rises up to $300 for other non-member candidates.
NEW QUESTION 128
Which group creativity technique asks a selected group of experts to answer questionnaires and provide feedback regarding the responses from each round of requirements gathering?
- A. Nominal group technique
- B. Affinity diagram
- C. The Delphi technique
- D. Brainstorming
Answer: C
NEW QUESTION 129
When alternative dispute resolution (ADR) is necessary, which tool or technique should be utilized?
- A. Interactive communication
- B. Claims administration
- C. Conflict management
- D. Performance reporting
Answer: B
Explanation:
Section: Volume A
Explanation:
12.3.2.6 Claims Administration
Contested changes and potential constructive changes are those requested changes where the buyer and seller cannot reach an agreement on compensation for the change or cannot agree that a change has occurred. These contested changes are variously called claims, disputes, or appeals. Claims are documented, processed, monitored, and managed throughout the contract life cycle, usually in accordance with the terms of the contract. If the parties themselves do not resolve a claim, it may have to be handled in accordance with alternative dispute resolution (ADR) typically following procedures established in the contract. Settlement of all claims and disputes through negotiation is the preferred method.
NEW QUESTION 130
Which tools or techniques will a project manager use for Develop Project Team?
- A. Recognition and rewards
- B. Prizing and promoting
- C. Roles and responsibilities
- D. Negotiation
Answer: A
Explanation:
Explanation/Reference:
Explanation:
9.3 Develop Project Team
Definition: The process of improving competencies, team member interaction, and overall team environment to enhance project performance.
Key Benefit: The key benefit of this process is that it results in improved teamwork, enhanced people skills and competencies, motivated employees, reduced staff turnover rates, and improved overall project performance.
Inputs
1. Human resource management plan
2. Project staff assignments
3. Resource calendars
Tools & Techniques
1. Interpersonal skills
2. Training
3. Team-building activities
4. Ground rules
5. Colocation
6. Recognition and rewards
7. Personnel assessment tools
Outputs
1. Team performance assessments
2. Enterprise environmental factors updates
NEW QUESTION 131
How should a stakeholder who is classified as high power and low interest be grouped in a power/interest grid during stakeholder analysis?
- A. Manage closely
- B. Keep informed
- C. Keep satisfied
- D. Monitor
Answer: C
Explanation:
Section: Volume E
Explanation
Explanation:
13.1.2.1 Stakeholder Analysis
Stakeholder analysis is a technique of systematically gathering and analyzing quantitative and qualitative information to determine whose interests should be taken into account throughout the project. It identifies the interests, expectations, and influence of the stakeholders and relates them to the purpose of the project. It also helps to identify stakeholder relationships (with the project and with other stakeholders) that can be leveraged to build coalitions and potential partnerships to enhance the project's chance of success, along with stakeholder relationships that need to be influenced differently at different stages of the project or phase.
Stakeholder analysis generally follows the steps described below:
Identify all potential project stakeholders and relevant information, such as their roles, departments,
interests, knowledge, expectations, and influence levels. Key stakeholders are usually easy to identify. They include anyone in a decision-making or management role who is impacted by the project outcome, such as the sponsor, the project manager, and the primary customer. Identifying other stakeholders is usually done by interviewing identified stakeholders and expanding the list until all potential stakeholders are included.
Analyze the potential impact or support each stakeholder could generate, and classify them so as to define
an approach strategy. In large stakeholder communities, it is important to prioritize the stakeholders to ensure the efficient use of effort to communicate and manage their expectations.
Assess how key stakeholders are likely to react or respond in various situations, in order to plan how to
influence them to enhance their support and mitigate potential negative impacts.
There are multiple classification models used for stakeholders analysis, such as:
Power/interest grid, grouping the stakeholders based on their level of authority ("power") and their level or
concern ("interest") regarding the project outcomes;
Power/influence grid, grouping the stakeholders based on their level of authority ("power") and their active
involvement ("influence") in the project;
Influence/impact grid, grouping the stakeholders based on their active involvement ("influence") in the project
and their ability to effect changes to the project's planning or execution ("impact"); and Salience model, describing classes of stakeholders based on their power (ability to impose their will),
urgency (need for immediate attention), and legitimacy (their involvement is appropriate).
NEW QUESTION 132
One of the tools and techniques of the Manage Project Team process is:
- A. ground rules.
- B. organizational theory,
- C. organization charts.
- D. conflict management.
Answer: D
Explanation:
Section: Volume D
Explanation:
9.4.2.3 Conflict Management
Conflict is inevitable in a project environment. Sources of conflict include scarce resources, scheduling priorities, and personal work styles. Team ground rules, group norms, and solid project management practices, like communication planning and role definition, reduce the amount of conflict.
Successful conflict management results in greater productivity and positive working relationships. When managed properly, differences of opinion can lead to increased creativity and better decision making. If the differences become a negative factor, project team members are initially responsible for their resolution. If conflict escalates, the project manager should help facilitate a satisfactory resolution. Conflict should be addressed early and usually in private, using a direct, collaborative approach. If disruptive conflict continues, formal procedures may be used, including disciplinary actions.
The success of project managers in managing their project teams often depends a great deal on their ability to resolve conflict. Different project managers may utilize different conflict resolution methods. Factors that influence conflict resolution methods include:
* Relative importance and intensity of the conflict,
* Time pressure for resolving the conflict,
* Position taken by persons involved, and
* Motivation to resolve conflict on a long-term or a short-term basis.
There are five general techniques for resolving conflict. As each one has its place and use, these are not given in any particular order:
Withdraw/Avoid. Retreating from an actual or potential conflict situation; postponing the issue to be better
prepared or to be resolved by others.
Smooth/Accommodate. Emphasizing areas of agreement rather than areas of difference; conceding one's
position to the needs of others to maintain harmony and relationships.
Compromise/Reconcile. Searching for solutions that bring some degree of satisfaction to all parties in order
to temporarily or partially resolve the conflict.
Force/Direct. Pushing one's viewpoint at the expense of others; offering only win-lose solutions, usually
enforced through a power position to resolve an emergency.
Collaborate/Problem Solve. Incorporating multiple viewpoints and insights from differing perspectives;
requires a cooperative attitude and open dialogue that typically leads to consensus and commitment.
Process: 9.4 Manage Project Team
Definition: The process of tracking team member performance, providing feedback, resolving issues, and managing changes to optimize project performance.
Key Benefit: The key benefit of this process is that it influences team behavior, manages conflict, resolves issues, and appraises team member performance.
Inputs
1. Human resource management plan
2. Project staff assignments
3. Team performance assessments
4. Issue log
5. Work performance reports
6. Organizational process assets
Tools & Techniques
1. Observation and conversation
2. Project performance appraisals
3. Conflict management
4. Interpersonal skills
Outputs
1. Change requests
2. Project management plan updates
3. Project documents updates
4. Enterprise environmental factors updates
5. Organizational process assets updates
NEW QUESTION 133
Tools and techniques used for Plan Communications include the communication:
- A. management plan, communication technology, communication models, and communication requirements analysis.
- B. requirements, communication technology, communication requirements analysis, and communication methods.
- C. requirements analysis, communication technology, communication models, and communication methods.
- D. methods, stakeholder register, communication technology, and communication models.
Answer: C
NEW QUESTION 134
Which change request is an intentional activity that realigns the performance of the project work with the project management plan?
- A. Defect repair
- B. Update
- C. Corrective action
- D. Preventive action
Answer: C
Explanation:
Section: Volume B
Explanation:
4.3.3.3 Change Requests
A change request is a formal proposal to modify any document, deliverable, or baseline. An approved change request will replace the associated document, deliverable, or baseline and may result in an update to other parts of the project management plan. When issues are found while project work is being performed, change requests are submitted, which may modify project policies or procedures, project scope, project cost or budget, project schedule, or project quality. Other change requests cover the needed preventive or corrective actions to forestall negative impact later in the project. Requests for a change can be direct or indirect, externally or internally initiated, and can be optional or legally/contractually mandated, and may include:
Corrective action-An intentional activity that realigns the performance of the project work with the project
management plan;
Preventive action-An intentional activity that ensures the future performance of the project work is aligned
with the project management plan;
Defect repair-An intentional activity to modify a nonconforming product or product component;
Updates-Changes to formally controlled project documents, plans, etc., to reflect modified or additional
ideas or content.
NEW QUESTION 135
What is a tool to improve team performance?
- A. External feedback
- B. Staffing plan
- C. Performance reports
- D. Co-location
Answer: D
Explanation:
Section: Volume D
Explanation:
9.3.2.5 Colocation
Colocation, also referred to as "tight matrix," involves placing many or all of the most active project team members in the same physical location to enhance their ability to perform as a team. Colocation can be temporary, such as at strategically important times during the project, or for the entire project. Colocation strategies can include a team meeting room (sometimes called "war room"), places to post schedules, and other conveniences that enhance communication and a sense of community. While colocation is considered a good strategy, the use of virtual teams can bring benefits such as the use of more skilled resources, reduced costs, less travel, and relocation expenses and the proximity of team members to suppliers, customers, or other key stakeholders.
Process: 9.3 Develop Project Team
Definition: The process of improving competencies, team member interaction, and overall team environment to enhance project performance. The key benefit of this process is that it results in improved teamwork, enhanced people skills and competencies, motivated employees, reduced staff turnover rates, and improved overall project performance.
Key Benefit: The key benefit of this process is that it results in improved teamwork, enhanced people skills and competencies, motivated employees, reduced staff turnover rates, and improved overall project performance.
Inputs
1. Human resource management plan
2. Project staff assignments
3. Resource calendars
Tools & Techniques
1. Interpersonal skills
2. Training
3. Team-building activities
4. Ground rules
5. Colocation
6. Recognition and rewards
7. Personnel assessment tools
Outputs
1. Team performance assessments
2. Enterprise environmental factors updates
NEW QUESTION 136
Which of the following tools will be used to produce performance reports that provide information to stakeholders about project cost, schedule progress, and performance?
- A. Variance analysis
- B. Forecasting methods
- C. Reporting systems
- D. Communications methods
Answer: C
Explanation:
Section: Volume E
Explanation:
Reporting Systems. Facilities, processes, and procedures used to generate or consolidate reports from one or more information management systems and facilitate report distribution to the project stakeholders.
NEW QUESTION 137
Projects are undertaken by an organization to support the:
- A. Budget process.
- B. Product performance.
- C. Collective capabilities.
- D. Organizational strategy.
Answer: D
Explanation:
Section: Volume C
NEW QUESTION 138
Which tools and techniques will a project manager use to develop a project charter?
- A. Expert judgment, data gathering, scope statement, schedule baseline, and meetings
- B. Lessons learned database, interpersonal and team skills, cost baseline, and meetings
- C. Project manager experience, expert judgment, scope statement, and meetings
- D. Expert judgment, data gathering, interpersonal and team skills, and meetings
Answer: A
Explanation:
Section: Volume E
NEW QUESTION 139
Which set of competencies should a project manager have?
- A. Leadership, strategic and business management, and technical project management
- B. Expertise in the industry, leadership and business management, and bilingual skills
- C. Technical project management, expertise in every role, and PMP certification
- D. Expertise in every detail on project activities, PMP certification, and leadership
Answer: A
Explanation:
Section: Volume E
NEW QUESTION 140
Projects can intersect with an organization's operations at various points during the product life cycle such as:
- A. When developing new products, upgrading products, or expanding outputs.
- B. When the project manager is promoted to operations manager.
- C. When there is an operations shutdown (i.e. a strike).
- D. When a project transitions from a temporary to a permanent status.
Answer: A
Explanation:
Explanation/Reference:
Explanation:
1.5.1 Operations and Project Management
Changes in business operations may be the focus of a dedicated project-especially if there are substantial changes to business operations as a result of a new product or service delivery. Ongoing operations are outside of the scope of a project; however, there are intersecting points where the two areas cross.
Projects can intersect with operations at various points during the product life cycle, such as:
At each closeout phase;
When developing a new product, upgrading a product, or expanding outputs;
While improving operations or the product development process; or
Until the end of the product life cycle.
At each point, deliverables and knowledge are transferred between the project and operations for implementation of the delivered work. This implementation occurs through a transfer of project resources to operations toward the end of the project, or through a transfer of operational resources to the project at the start.
Operations are ongoing endeavors that produce repetitive outputs, with resources assigned to do basically the same set of tasks according to the standards institutionalized in a product life cycle. Unlike the ongoing nature of operations, projects are temporary endeavors.
NEW QUESTION 141
An input to the Identify Stakeholders process is:
- A. The project management plan.
- B. Stakeholder analysis.
- C. Procurement documents.
- D. The stakeholder register.
Answer: C
Explanation:
Section: Volume A
Explanation:
12.1.3.3 Procurement Documents
Procurement documents are used to solicit proposals from prospective sellers. Terms such as bid, tender, or quotation are generally used when the seller selection decision will be based on price (as when buying commercial or standard items), while a term such as proposal is generally used when other considerations, such as technical capability or technical approach are paramount. Common terms are in use for different types of procurement documents and may include request for information (RFI), invitation for bid (IFB), request for proposal (RFP), request for quotation (RFQ), tender notice, invitation for negotiation, and invitation for seller's initial response. Specific procurement terminology used may vary by industry and location of the procurement.
The buyer structures procurement documents to facilitate an accurate and complete response from each prospective seller and to facilitate easy evaluation of the responses. These documents include a description of the desired form of the response, the relevant procurement statement of work (SOW) and any required contractual provisions. With government contracting, some or all of the content and structure of procurement documents may be defined by regulation.
The complexity and level of detail of the procurement documents should be consistent with the value of, and risks associated with, the planned procurement. Procurement documents are required to be sufficient to ensure consistent, appropriate responses, but flexible enough to allow consideration of any seller suggestions for better ways to satisfy the same requirements.
Issuing a procurement request to potential sellers to submit a proposal or bid is normally done in accordance with the policies of the buyer's organization, which can include publication of the request in public newspapers, in trade journals, in public registries, or on the internet.
Process: 13.1 Identify Stakeholders
Definition: The process of identifying the people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project; and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence, and potential impact on project success.
Key Benefit: The key benefit of this process is that it allows the project manager to identify the appropriate focus for each stakeholder or group of stakeholders.
Inputs
1. Project charter
2. Procurement documents
3. Enterprise environmental factors
4. Organizational process assets
Tools & Techniques
1. Stakeholder analysis
2. Expert judgment
3. Meetings
Outputs
1. Stakeholder register
NEW QUESTION 142
Which of the following is a tool and technique used in the Develop Schedule process?
- A. Resource leveling
- B. Three-point estimates
- C. Bottom-up estimating
- D. Precedence diagramming method
Answer: A
Explanation:
Section: Volume D
Explanation:
Process: 6.6 Develop Schedule
Definition: The process of analyzing activity sequences, durations, resource requirements, and schedule constraints to create the project schedule model.
Key Benefit: The key benefit of this process is that by entering schedule activities, durations, resources, resource availabilities, and logical relationships into the scheduling tool, it generates a schedule model with planned dates for completing project activities.
Inputs
1. Schedule management plan
2. Activity list
3. Activity attributes
4. Project schedule network diagrams
5. Activity resource requirements
6. Resource calendars
7. Activity duration estimates
8. Project scope statement
9. Risk register
10.Project staff assignments
11.Resource breakdown structure
12.Enterprise environmental factors
13.Organizational process assets
Tools & Techniques
1. Schedule network analysis
2. Critical path method
3. Critical chain method
4. Resource optimization techniques
5. Modeling techniques
6. Leads and lags
7. Schedule compression
8. .Scheduling tool
Outputs
1. Schedule baseline
2. .Project schedule
3. Schedule data
4. Project calendars
5. Project management plan updates
6. Project documents updates
NEW QUESTION 143
Which of the following is an input to Control Scope?
- A. Work performance information
- B. Project document updates
- C. Project schedule
- D. Organizational process assets updates
Answer: A
Explanation:
Section: Volume D
Explanation
Explanation:
Process: 5.6 Control Scope
Definition: The process of monitoring the status of the project and product scope and managing changes to the scope baseline.
Key Benefit: The key benefit of this process is that it allows the scope baseline to be maintained throughout the project.
Inputs
1. Project management plan
2. Requirements documentation
3. Requirements traceability matrix
4. Work performance data
5. Organizational process assets
Tools & Techniques
1. Variance analysis
Outputs
1. Work performance information
2. Change requests
3. Project management plan updates
4. Project documents updates
5. Organizational process assets updates
NEW QUESTION 144
The following chart contains information about the tasks in a project.
Based on the chart, what is the schedule performance index (5PI) for Task 4?
- A. 0.9
- B. 1.11
- C. 0.83
- D. 1.33
Answer: B
NEW QUESTION 145
The links between the processes in the Process Groups are often:
- A. Measured
- B. Monitored
- C. Intuitive
- D. Iterative
Answer: D
Explanation:
Section: Volume C
NEW QUESTION 146
An output of the Manage Stakeholder Engagement process is:
- A. enterprise environmental factors
- B. change requests
- C. the change log
- D. the stakeholder management plan
Answer: B
Explanation:
Explanation/Reference:
Explanation:
13.3 Manage Stakeholder Engagement
Definition: The process of communicating and working with stakeholders to meet their needs/ expectations, address issues as they occur, and foster appropriate stakeholder engagement in project activities throughout the project life cycle.
Key Benefit: The key benefit of this process is that it allows the project manager to increase support and minimize resistance from stakeholders, significantly increasing the chances to achieve project success.
Inputs
1. Stakeholder management plan
2. Communications management plan
3. Change log
4. Organizational process assets
Tools & Techniques
1. Communication methods
2. Interpersonal skills
3. Management skills
Outputs
1. Issue log
2. Change requests
3. Project management plan updates
4. Project documents updates
5. Organizational process assets updates
NEW QUESTION 147
The review of a seller's progress toward achieving the goals of scope and quality within cost and schedule compared to the contract is known as:
- A. Procurement performance reviews.
- B. Inspections and audits.
- C. Work performance information.
- D. A contract change control system.
Answer: A
NEW QUESTION 148
Which of the following events would result in a baseline update?
- A. A project is behind schedule and the project manager wants the baseline to reflect estimated actual completion.
- B. One of the risks identified in the risk management plan occurs, resulting in a schedule delay.
- C. A customer has approved a change request broadening the project scope and increasing the budget.
- D. One of the key project team resources has left the team and no replacement is available.
Answer: C
Explanation:
Explanation/Reference:
Explanation:
5.6.3.3 Project Management Plan Updates
Project management plan updates may include, but are not limited to:
* Scope Baseline Updates. If the approved change requests have an effect on the project scope, then the scope statement, the WBS, and the WBS dictionary are revised and reissued to reflect the approved changes through Perform Integrated Change Control process.
* Other Baseline Updates. If the approved change requests have an effect on the project besides the project scope, then the corresponding cost baseline and schedule baselines are revised and reissued to reflect the approved changes.
NEW QUESTION 149
......
Certification Path
The PMI Certified Associate in Project Management certification path includes only one CAPM certification exam.
Prerequisites
The PMI CAPM certification exam is intended for those professionals who are interested in or just starting a career in the project management domain. It is also intended for the members of project teams who would like to validate their project management expertise. This test also suits the individuals who do not possess project management experience but are interested in this professional sphere.
To be eligible for the PMI CAPM certification, the candidates need to have a high school diploma or its global equivalent and must satisfy the educational requirement, which is 23 hours of project management education completed by the time of sitting for the exam. The course offered by the vendor, Project Management Basics, fulfills this educational prerequisite.
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