C_C4H51_2405 Free Certification Exam Easy to Download PDF Format 2024
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NEW QUESTION # 44
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.
- A. Channel direction
- B. Mashup service
- C. Channel type
- D. Ticket type
- E. Notification type
Answer: A,C,E
NEW QUESTION # 45
Which of the following is possible when creating tickets in the Agent Desktop?
- A. You can manually select the SLA.
- B. You can create knowledge articles.
- C. You can manually assign a maintenance plan.
- D. You can select multiple registered products in a single ticket.
Answer: D
NEW QUESTION # 46
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.
- A. Data Source ID
- B. Web Service URL
- C. Usage
- D. Data Type
- E. Name
Answer: A,B,E
NEW QUESTION # 47
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.
- A. The determination rules have been configured, but not activated.
- B. SLAS are not configured in fine-tuning.
- C. A workflow rule was not scheduled to trigger the determination.
- D. SLAs are not activated in project scoping.
Answer: A,D
NEW QUESTION # 48
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.
- A. Add a new UI Switch logic
- B. Change field label
- C. Create a new URL mashup
- D. Add a new field
Answer: B,D
NEW QUESTION # 49
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.
- A. Web service message monitoring
- B. Interactive dashboards
- C. Standard reports
- D. Data sources
- E. Custom reports
Answer: B,C,E
NEW QUESTION # 50
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Working calendar
- C. Service contract
- D. Operating hours
Answer: B,D
NEW QUESTION # 51
Which of the following describes how permissions work in SAP Service Cloud?
- A. You can decide if the access rights should override any defined restrictions for each view.
- B. Restricted access rights override any unrestricted access you have defined.
- C. Unrestricted access rights override any restrictions you have defined.
- D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
Answer: C
NEW QUESTION # 52
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.
- A. IDoc
- B. SOAP
- C. OData
- D. RFC
Answer: B,C
NEW QUESTION # 53
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A. Controlling validity of the service catalog
- B. Determining responsibility for tickets
- C. Reporting purposes
- D. Determining service level assignments
- E. Determining fine-tuning settings
Answer: B,C,D
NEW QUESTION # 54
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.
- A. Territories
- B. Employee
- C. Business role
- D. Measurement and reading
Answer: A,C
NEW QUESTION # 55
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Activate Create Contracts in the Detail view
- B. Use fine-tuning to manage the numeric range for contracts
- C. Use fine-tuning to activate Service Contract Management
- D. Activate Service Contract Management in scoping
Answer: C,D
NEW QUESTION # 56
Which object is mandatory to integrate emails in tickets?
- A. Service organization
- B. Service level agreement
- C. Branding template
- D. Document type
Answer: D
NEW QUESTION # 57
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.
- A. Establish regular housekeeping tasks and procedures.
- B. Define roles and responsibilities as part of a process transformation office.
- C. Establish release management.
- D. Integrate clean core practices in the end-to-end value process chain.
- E. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
Answer: A,D,E
NEW QUESTION # 58
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.
- A. Create an installed base
- B. Activate registered products in scoping
- C. Create customer records
- D. Activate status schema for functional locations
Answer: A,B
NEW QUESTION # 59
Where can you keep track of new and modified knowledge base articles?
- A. Solution finder
- B. Broadcast
- C. Feed
- D. Knowledge base fine-tuning activity
Answer: C
NEW QUESTION # 60
Which object can be used within ticket creation to automatically determine the registered product?
- A. Product
- B. Customer
- C. Installation point
- D. Warranty
Answer: C
NEW QUESTION # 61
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