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NEW QUESTION 36
Which type of application variables are used to reference the sample prompts?
- A. RAN type variables
- B. MUSIC type variables
- C. STRING type variables
- D. LANGUAGE type variables
Answer: C
NEW QUESTION 37
What is the correct URI format for a controlled directory number 3200?
- A. sip:[email protected]
- B. sip:3200@sip:avaya.com
- C. 3200@sip:avaya.com
- D. sip:3200.sip.avaya.com
Answer: B
NEW QUESTION 38
Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)
- A. ACCS and IP Office resides on a single VMware host server
- B. Avaya Contact Center Select hardware appliance
- C. Avaya Contact Center Select DVD
- D. Avaya Contact Center Select software appliance
- E. IP Office 500V2 voice platform
Answer: A,D,E
NEW QUESTION 39
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?
- A. Enter the advanced password, right click on the service and select restart.
- B. Enter the advanced password, right click on the service and select end process.
- C. Right click on the service and select reboot.
- D. Right click on the service and select restart.
Answer: A
NEW QUESTION 40
Before a skillset threshold class will apply to a skillset, which action must be taken?
- A. The skillset threshold class must be created and assigned to the skillset in configuration.
- B. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
- C. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.
- D. The skillset threshold class must be created and applied to the agents servicing the skillset.
Answer: A
NEW QUESTION 41
The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)
- A. Change the IP Office SIP Domain to match the ACCS system.
- B. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.
- C. Administer the ACCS system SIP Domain to match the IP Office.
- D. Verify SIP trunks are available for the ACCS integration.
Answer: A,B
NEW QUESTION 42
Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.
If the current time is 8:05 AM, when could the first interval report be created that would include current activity?
- A. Any time after 8:05 AM
- B. After 8:15 AM
- C. After midnight
- D. After 9:00 AM
Answer: D
NEW QUESTION 43
To reduce implementation time, the partner has prepared the customer/partner supplied server in advance, and plans to complete the configuration at the customer's site. The partner has pre-installed Windows, and the Avaya Contact Center Select (ACCS) software, but without running the ignition Which deployment type does this represent?
- A. DVD option
- B. Trunkey option
- C. Software Appliance option
- D. Hardware Appliance option
Answer: B
NEW QUESTION 44
A call variable is useful because of which two characteristics? (Choose two.)
- A. They can be assigned a range of values when they are created in the variable editor.
- B. They can be changed from call variable to global variable during a call session.
- C. Their values can be changed during a call session to serve as a collector for caller entered information.
- D. Only call variables of type Integer can be used as wild variables.
Answer: A,C
NEW QUESTION 45
A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)
- A. Partitions
- B. Element Manager login
- C. Access class
- D. Windows group security
- E. Basic Launchpad rights
Answer: A,C,E
NEW QUESTION 46
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The E-mail Manager
- B. The CCMA
- C. The Multimedia Contact Manager
- D. The outbound campaign Management Tool
Answer: B
NEW QUESTION 47
How many Multimedia users are fully configured within the sample users on Avaya Contact Center Select (ACCS)?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 48
For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?
- A. It is not required for a VMware deployment.
- B. It is downloaded from PLDS.
- C. It is supplied by the customer.
- D. It is included in the Avaya Contact Center Select Software Appliance
Answer: C
NEW QUESTION 49
Which two statements about Campus Business Continuity are true? (Choose two.)
- A. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
- B. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
- C. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
- D. The active and standby servers must be in the same location and network subnet using static IP addresses.
Answer: B
NEW QUESTION 50
What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?
- A. The UUID from Backup AAMS should be selected for use on Primary AAMS.
- B. The Replication account setup must be different between Primary and Backup AAMS.
- C. Enable High Availability should only be selected on the Primary AAMS.
- D. The UUID from Primary AAMS should be selected for use on Backup AAMS.
Answer: D
NEW QUESTION 51
Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?
- A. IP Office System Status
- B. IP Office Web Manager
- C. ACCS, Contact Center Manager component
- D. ACCS, Configuration component
Answer: A
NEW QUESTION 52
Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?
- A. ACCS Administrator password
- B. Agent Login ID password
- C. CCMA Login ID password
- D. IP Office System password
Answer: C
NEW QUESTION 53
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)
- A. Service Level
- B. Short call
- C. Service Factor
- D. Display
Answer: B,D
NEW QUESTION 54
A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.
Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.) Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)
- A. A new SIP extension needs to be added to the IP Office.
- B. A new short code needs to be set up in the ACCS.
- C. A short code needs to be added on the IP Office.
- D. A corresponding CDN needs to be set up
Answer: A,B
NEW QUESTION 55
Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. OB_Skill1
- B. Email_Skill1
- C. Outbound_Skill1
- D. Skill2
- E. VM_Skill1
Answer: A,D,E
NEW QUESTION 56
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
- A. IP Office user account
- B. Windows user account
- C. Active Directory Domain account
- D. SIP user account
Answer: B,C
NEW QUESTION 57
Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)
- A. A signed certificate in .crt format
- B. A CA root from IP Office server
- C. A CA root certificate from Private or Public CA
- D. A signed certificate in .pl2 format
- E. A signed certificate in .p12 format
Answer: B,C,E
NEW QUESTION 58
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)
- A. The patches for that service are out of date.
- B. The service is not licensed.
- C. The service was disabled because it is not being used.
- D. The service is in the process of shutting down.
Answer: A,B
NEW QUESTION 59
In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)
- A. IP Office Configuration
- B. Orchestration Designer (OD)
- C. ACCS CCMM Administrator
- D. ACCS CCMA Configuration
Answer: A,B
NEW QUESTION 60
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