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NEW QUESTION 30
How many types of flows are supported by Architect?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 31
If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)
- A. Blank Script
- B. Collection Script Template
- C. Default Inbound Script
- D. Default Callback Script
- E. Sales Script Template
- F. Default Outbound Script
Answer: B,E
NEW QUESTION 32
Which dialing mode allows the agent to see customer information before dialing?
- A. Preview
- B. Predictive
- C. Progressive
- D. Power
Answer: A
NEW QUESTION 33
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Language
- B. Roles
- C. Skills
- D. Queue
Answer: A,C
Explanation:
Section: (none)
Explanation
Reference:
https://help.mypurecloud.com/articles/add-acd-skill-language-user/
NEW QUESTION 34
Which definition matches the After Call Work option Mandatory, Discretionary?
- A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- C. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/
NEW QUESTION 35
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
- A. Time since they last handled an ACD interaction
- B. Cost
- C. Skill
- D. Department
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/specify-routing-settings/
NEW QUESTION 36
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
- A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/
NEW QUESTION 37
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)
- A. Medians
- B. Knowledge levels
- C. Skills
- D. Index Ratings
- E. Languages
Answer: B,C
NEW QUESTION 38
When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.
- A. False
- B. True
Answer: A
Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-a-group-phone-number/
NEW QUESTION 39
Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?
- A. Default Menu choice
- B. Menu prompt
- C. Menu options
- D. Add blank audio
Answer: D
Explanation:
Reference:
https://help.mypurecloud.com/articles/set-audio-sequence/
NEW QUESTION 40
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Internet Explorer
- B. Opera
- C. Firefox
- D. Safari
- E. Chrome
- F. Avant
Answer: C,E
Explanation:
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-requirements/
NEW QUESTION 41
What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?
- A. Toast pop-ups
- B. Scripts
- C. Dialog boxes
- D. IVR prompts
Answer: B
NEW QUESTION 42
Select the categories of Prompts in Architect. (Choose two.)
- A. Menu
- B. System
- C. User
- D. Data
Answer: B,C
NEW QUESTION 43
Call Recording is enabled in .
- A. Admin > Contact Center
- B. Admin > Telephony
- C. Admin > Quality
Answer: B
NEW QUESTION 44
Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?
- A. The group is set to public
- B. Group chat is only available to administrators
- C. The group is in the wrong Organization
- D. The group is set to members only and they are not members of the group
Answer: C
NEW QUESTION 45
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)
- A. Admin
- B. Genesys Cloud User
- C. Master Admin
- D. Employee
- E. Telephony Admin
Answer: A,D
Explanation:
Reference:
https://help.mypurecloud.com/articles/about-roles-permissions/
NEW QUESTION 46
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