Updated Jan 18, 2022 Verified Field-Service-Lightning-Consultant dumps Q&As - 100% Pass
New 2022 Latest Questions Field-Service-Lightning-Consultant Dumps - Use Updated Salesforce Exam
NEW QUESTION 46
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High' Choose 2 answers
- A. The scheduling policy is producing too many candidates that qualify for each Service Appointment.
- B. The Scheduling Policy Used field is blank.
- C. Most service appointments have the same priority.
- D. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
Answer: A,C
NEW QUESTION 47
universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers
- A. Service appointment generation method - one service appointment per work order line item
- B. Work order generation method - one work order line item per asset
- C. Service appointment generation method - one service appointment per work order
- D. Work order generation method - one work order per asset
Answer: B,C
NEW QUESTION 48
Which three objects are associated to the Work Type? Choose 3 answers
- A. Products Required
- B. Resources
- C. Service Appointments
- D. Skill Requirements
- E. Articles
Answer: A,D,E
NEW QUESTION 49
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?
- A. Create a Visualforce page that will create a new Work Order record.
- B. Create a Quick Action that will create a new Work Order record.
- C. Create a Quick Action that will create anew Service Appointment record.
- D. Create a Visualforce page that will create a new Service Appointment record.
Answer: C
NEW QUESTION 50
Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am.
How can this be achieved?
- A. Use Territory-specific Operating Hours.
- B. Use Customer Operating Hours.
- C. Use Exact Appointments on the Work Types.
- D. Use Multiple Operating Hours with Slots for each hour.
Answer: C
NEW QUESTION 51
Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?
- A. Create a custom Visualforce page to create a new Opportunity.
- B. Add an "Upsell" Quick Action to the Account that creates a new Work Order
- C. Create a New Task linked to the Contact and assign to a Sales Rep.
- D. Add a "Create Opportunity" Quick Action to the Work Order Line Item.
Answer: D
NEW QUESTION 52
At universal containers the service territory member's time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?
- A. Add one hour to the start and end times on the service territory.
- B. Subtract one hour from the start and end times on the service territory.
- C. Change the time zone on the service territory member's user record to match the service territory's time zone.
- D. Add one hour to the start and end times on the service territory member's operating hours.
Answer: D
NEW QUESTION 53
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
- A. Create operating hours for the Optimization Engine.
- B. Create operating hours for the Service Territory.
- C. Create operating hours for the Service Appointment.
- D. Create operating hours for the Service Resource.
Answer: B,D
NEW QUESTION 54
Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?
- A. Location Management
- B. Service Territories
- C. Territory Management
- D. Geotracking
Answer: B
NEW QUESTION 55
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
- A. Gantt Map
- B. Appointment List
- C. Color Palettes
- D. Gantt
Answer: B,D
NEW QUESTION 56
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
- A. Field history tracking on asset
- B. A custom installation date field on products consumed
- C. The standard installation date field on asset
- D. A work order related list on asset
Answer: C
NEW QUESTION 57
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?
- A. Operating Hours for Customer Accounts.
- B. Work Types with an Estimated Duration.
- C. Work Types with Service Level Agreement.
- D. Work Orders with Operating Hours.
Answer: B
NEW QUESTION 58
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Work Types
- B. Entitlement Templates
- C. Work Order Record Types
- D. Entitlements
Answer: A
NEW QUESTION 59
universal container is implementing work order management to better the support its clients Choose 2 answers
- A. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
- B. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
- C. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup
- D. Create the work skill using setup. Manually assign the skills to service resources
Answer: C,D
NEW QUESTION 60
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?
Choose 2 answers
- A. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
- B. Leverage the Match Skills Scheduling Policy when scheduling appointments.
- C. Leverage the Match Skills Work Rule when scheduling appointments.
- D. Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
Answer: A,C
NEW QUESTION 61
Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders.
What field type should be configured to capture this information?
- A. Date
- B. Formula
- C. Text
- D. Barcode
Answer: C
NEW QUESTION 62
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?
- A. Create a Capacity-based Resource and delete that Resource after three weeks.
- B. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
- C. Create a Capacity-based Resource and give them Capacity for the next three weeks.
- D. Create a Resource and give them 24-hour availability for the next three weeks.
Answer: C
NEW QUESTION 63
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select the service appointment from the list and the "schedule" action
- B. Select the service appointment from the list, user the "change status" action and
"dispatch" - C. Select multiple service appointment from the list and bulk schedule them
- D. Select a service appointment from the list, use the "candidates" action, and select the best time slot
- E. Select a service appointment from the list, use the "edit" action and allocate the Resources
Answer: A,C,D
NEW QUESTION 64
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