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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You have just been asked to install Microsoft Internet Information Server (IIS) for an Avaya Contact Center Control Manager (ACCCM) installation. Which Microsoft Manager allows you to install this on a 2008 R2 server?

A) ComputerManager
B) Administrative Tools
C) Control Panel
D) Server Manager

2. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that the ACCCM applicationis set to use Windows authentication in IIS.
B) Verify that the user has permission to accessACCCM.
C) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
D) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.

3. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.
B) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
C) Verify that the CM port is correct in the permissions tab.
D) Verify that the "exportto external system" box is chocked in the permissions tab.

4. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) witness
B) ws_er
C) CRN_CS
D) ws_portal

5. For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

A) Database redundancy is required and the customer is using an SQL cluster in their environment.
B) The remote serveris on a slower speed network.
C) ACCCM does not support co-resident install.
D) The customer hastoomany servers and wantsto reduce hardware storage inventory.

Solutions: