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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A) Recommend that clients consult with experts outside the insurance field if a situation calls for it
B) Ensure all communication with clients and insurers is done face-to-face
C) Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise
D) Use close-ended questions with clients at all times

2. What is the primary way an agent and an exclusive agent differ?

A) In the way they evaluate a client
B) In their authority to handle claims
C) In the way they advise clients of policy coverages
D) In the number of insurance companies they can represent

3. Relay Cycle Shop has been non-operational for six months since an arsonist set fire to the building. The store is empty of all contents, and contractors continue to work onsite. The owner of the shop anticipates it will be able to reopen in four weeks. How would the shop traditionally be categorized by the insurer?

A) Idle
B) Vacant
C) Unoccupied
D) Abandoned

4. What does the term contra proferentem mean?

A) The policy will be treated as if it never existed.
B) Any insured listed on the policy must comply with all obligations under the policy.
C) Any uncertainty in the policy wording will be construed in the insured's favour.
D) The policy can be affirmed at the option of the insured.

5. When closing a sale, what makes it easier for the intermediary to counter any objections raised by the client?

A) Using unusual and extremely serious claims examples
B) Employing passive listening
C) Being aware of what is happening in the industry
D) Adopting assertive body language

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