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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A. WebRTC desktop calling
B. Cloud Connected PSTN only
C. Local Gateway with Webex Calling
D. Dedicated Instance without SIP trunks

Question 2

A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A. Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.
B. This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
C. Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
D. Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.

Question 3

Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A. firewall blocking connection to chat-widget.imi.chat domain
B. missing Webex Connect flow for chat digital channel
C. incorrect website domain configured for Web Chat Asset
D. companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration

Question 4

The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?

A. queue-level configuration
B. flow-based configuration
C. global configuration
D. scheduled recording configuration

Question 5

An administrator configures Webex Experience Management surveys after customer calls.
Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?

A. Experience Management requires UCCX integration
B. Survey templates are limited to outbound calls
C. Internal transfers terminate the original contact flow context
D. Queue transfers disable post-call events globally

Solutions: