GAQM ISO / IEC 20000 ITSM - Foundation Certificate : ITSM-Fnd valid dump torrent

  • Exam Code: ITSM-Fnd
  • Exam Name: ISO / IEC 20000 ITSM - Foundation Certificate
  • Updated: Jul 22, 2026
  • Q&As: 0 Questions and Answers

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GAQM ITSM-Fnd (ISO / IEC 20000 ITSM - Foundation Certificate) Exam is a certification exam designed to validate an individual's knowledge and skills in IT Service Management (ITSM). ISO / IEC 20000 ITSM - Foundation Certificate certification is recognized globally and is intended for professionals who are interested in developing and improving their ITSM skills. ITSM-Fnd exam covers various topics, including IT service management concepts, ITIL terminology, and the ISO/IEC 20000 standard.

GAQM ITSM-Fnd (ISO / IEC 20000 ITSM - Foundation Certificate) Exam is a certification exam that tests the candidate's understanding of the IT Service Management (ITSM) framework, following ISO/IEC 20000 standards. ITSM focuses on the delivery of IT services to meet customers' needs, following a disciplined approach and continually improving service quality. ISO / IEC 20000 ITSM - Foundation Certificate certification exam covers critical topics such as IT services, service management systems, service design, service transition, service delivery, and continual service improvement.

GAQM ITSM-Fnd (ISO/IEC 20000 ITSM - Foundation Certificate) Exam is a certification exam aimed at individuals who wish to demonstrate their knowledge and understanding of IT Service Management. ITSM-Fnd exam is designed to test the candidate's foundational knowledge of IT Service Management based on the ISO/IEC 20000 standards. ITSM-Fnd exam covers topics such as the ITIL® framework, service level agreements, service support and delivery, and service management processes.

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GAQM ITSM-Fnd Exam Syllabus Topics:

SectionObjectives
Service Management System (SMS)- SMS planning and governance
  • 1. Policy and objectives
    • 2. Roles and responsibilities
      ISO/IEC 20000 Standard Overview- Structure of ISO/IEC 20000-1:2018
      • 1. Requirements for service management system (SMS)
        • 2. Scope and applicability
          Introduction to IT Service Management (ITSM)- ITSM concepts and terminology
          • 1. Service lifecycle overview
            • 2. Value creation through services
              Change and Release Management- Change control
              • 1. Change management process
                • 2. Release and deployment management
                  Continual Improvement- Service improvement practices
                  • 1. Continual service improvement (CSI)
                    • 2. Performance evaluation and monitoring
                      Control and Resolution Processes- Operational processes
                      • 1. Problem management
                        • 2. Service request management
                          • 3. Incident management
                            Service Delivery Processes- Core service management processes
                            • 1. Service reporting
                              • 2. Service level management (SLM)
                                • 3. Capacity and availability management
                                  • 4. Information security management
                                    • 5. Supplier management
                                      • 6. Budgeting and accounting for services

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