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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is a globally recognized certification for professionals who want to specialize in IT service management (ITSM). ITIL, which stands for Information Technology Infrastructure Library, is a framework that provides guidelines for effective IT service management. The ITIL 4 Foundation certification is the entry-level certification in the ITIL 4 certification scheme, and it covers the basics of ITIL 4 concepts and terminology.
ITIL 4 Foundation certification exam is designed for IT professionals who want to understand ITSM best practices and how they can be applied in their organizations. ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) certification is also suitable for business managers who want to understand how IT services can be aligned with business goals to deliver value to customers. The ITIL 4 Foundation certification is recognized globally and provides an excellent foundation for IT professionals who want to advance their careers in ITSM.
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ITIL 4 Foundation Certification Exam covers a broad range of topics, which includes the service value system, service management practices, key concepts of service management, and the four dimensions of service management. It also covers the different types of IT services, such as technical management, service desk management, incident management, and problem management. ITIL-4-Foundation-Deutsch exam is designed to enhance the skills and knowledge of professionals who work in IT service management and help them to deliver high-quality IT services to their organizations.
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| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Service Management | 15% | - Information and technology - Organizations and people - Value streams and processes - Partners and suppliers |
| ITIL Guiding Principles | 20% | - Think and work holistically - Focus on value - Start where you are - Keep it simple and practical - Collaborate and promote visibility - Progress iteratively with feedback - Optimize and automate |
| Service Management Concepts | 15% | - Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders |
| ITIL Practices | 30% | - General management practices
|
| ITIL Service Value System | 20% | - Governance - Continual improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Overview and purpose |
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