EXIN ITIL Foundation V 3.0 & ITIL Foundation (EX0-101日本語版) : EX0-101日本語 valid dump torrent

Exam Code: EX0-101J
Exam Name: ITIL Foundation V 3.0 & ITIL Foundation (EX0-101日本語版)
Updated: Sep 09, 2026
Q&As: 80 Questions and Answers

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EXIN EX0-101日本語 Exam Syllabus Topics:

Section

Objectives

The Service Lifecycle

- Service Strategy

1. Service portfolio management
2. Financial management for IT services
3. Service value and business relationship

- Service Operation

1. Request fulfillment
2. Service desk function
3. Problem management
4. Incident management
5. Access management

- Continual Service Improvement

1. Measurement and reporting
2. Continual service improvement principles
3. The seven-step improvement process

- Service Design

1. Availability management
2. Supplier management
3. Service level management
4. Information security management
5. Capacity management
6. IT service continuity management

- Service Transition

1. Knowledge management
2. Release and deployment management
3. Service asset and configuration management
4. Change management

Introduction to IT Service Management

- The ITIL framework and service management approach
- The concept of good practice
- IT service management processes, functions, roles and responsibilities

Key ITIL Concepts and Terminology

- Processes, functions and roles
- Utility and warranty
- Service providers, customers and users
- Governance and control concepts