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Questions in the exam are based on official training material provided by Oracle over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
Candidates should complete one of the below-mentioned pieces of training for the proper understanding of content and topics
There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from the ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner.
Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams.
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Questions in the certification examination are based on the real-world scenarios and cater to the real-time problems implementation difficulties, hence along with all the training material and tutorial it is of utmost importance for the candidate to possess practical knowledge and experience of working in the field of Oracle Customer Care and Billing Technology.
Oracle Utilities Customer Care and Billing 2 Essentials exam consists of 80 questions that must be answered within 120 minutes. 1z0-562 exam is available in English and can be taken online or at a testing center. 1z0-562 exam covers various topics related to CC&B, including installation and configuration, customer management, billing and invoicing, collections and payments, and reporting and analytics.
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
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| Section | Objectives |
|---|---|
| Topic 1: Use the Oracle Utilities Application Framework | - Scripts and Service Scripts
|
| Topic 2: Metering and Usage Management | - Meter Reads
|
| Topic 3: Collections and Credit Management | - Collections
|
| Topic 4: Customer Information and Account Management | - Service Agreements
|
| Topic 5: Billing and Rate Processing | - Billing
|
| Topic 6: Payments and Financial Processing | - Payment Processing
|
| Topic 7: Navigate the Oracle Utilities Customer Care and Billing User Interface | - Control Central
|
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