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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. How does Agentforce select the correct action to resolve a user's request?

A) Each topic contains a list of the matching action's user utterances so that the agent can map the user request to the right topic and action.
B) The large language model (LLM) selects the right topic and action, if they exist. If there are no matches, the LLM attempts to answer the user's request.
C) The reasoning engine identifies the agent action to be executed by its name and action input instructions.

2. Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?

A) Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
B) Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
C) Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.

3. Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source. How should UC troubleshoot this issue?

A) Check that the agent has the PDF file field permission access for the data library.
B) Analyze the data mapping between source fields and Data Cloud object fields.
C) Verify the retriever's filter criteria and data source connection.

4. An administrator at Universal Containers is setting up a new Sales Development Representative (SDR) Agent. The agent's purpose is to nurture cold leads before connecting them to the assigned sales rep. To ensure the agent has all the necessary access to the leads in the North America sales region, what should the administrator data?

A) Assign the user in the highest-level role within the North America role hierarchy as the SDR Agent User.
B) Grant View All record permission of the Lead object to the `Einstein Agent User' profile,
C) Create a criteria-based sharing rule to grant access to targeted lead records to SDR Agent User.

5. An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the Agentforce Specialist integrate the custom LLM into Salesforce?

A) Create an application of the custom LLM and embed it in Sales Cloud via iFrame.
B) Add the fine-tuned LLM in Einstein Studio Model Builder.
C) Enable model endpoint on OpenAl and make callouts to the model to generate emails.

Solutions: