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Salesforce Certified B2C Solution Architect Sample Questions:

1. Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers

A) Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.
B) Design the solution and hand it off to the delivery team to start to build and test it.
C) Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.
D) Set up DevOps processes and environments in preparation for the discovery workshops.

2. A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi-factor authentication (MFA) upon logging in to either system.
Which three activities does the Solution Architect need to complete in order to meet the company's requirements?
Choose 3 answers

A) Enable SSO on both Service Cloud and Marketing Cloud.
B) Define which system is acting as an identity provider (IDP).
C) Configure Marketing Cloud Connect,
D) Enable MFA on the identity provider (IDP).
E) Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).

3. Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?
Choose 2 answers

A) Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
B) Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
C) The Service Agent cannot order on behalf of the customer if the customer is offline.
D) The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.

4. A multi-brand company uses 82C Commerce, Service Cloud, and Marketing Cloud and wants to deliver integrated customer experiences across these Salesforce products, The company has one B2C Commerce realm Serving two storefronts, a Salesforce ora, and a Marketing Cloud Instance. None of these Salesforce Clouds are integrated. The company wants to know which Salesforce products require custom integration for this multi-cloud architecture.
Which two considerations should a Solution Architect provide to answer the company's question?
Choose 2 answers

A) An integration must be developed between B2C Commerce and Marketing Cloud to enable Marketing Cloud REST APT access from B2C Commerce.
B) An integration must be developed between Service Cloud and Marketing Cloud to enable Marketing Cloud REST API access from Service Cloud.
C) An integration between Service Cloud and B2C Commerce is not necessary, as these clouds are natively integrated and both products are built on the Salesforce Platform.
D) An integration must be developed between 82C Commerce and Service Cloud to enable the synchronization of customer profiles and unlock REST API access between the two products.

5. A merchant has a requirement to engage customers with a series of promotional messaging including a coupon offer generated in B2C Commerce. Reminder emails are sent to those customers who have not redeemed the coupon 10 and 2 days before its expiration.
Which three elements are required to support this scenario?
Choose 3 answers

A) 82C Commerce storefront
B) Service Cloud for support of coupons and redemption management
C) Marketing Cloud Installed Package
D) B2C Commerce cartridge to call Marketing Cloud APIs
E) Marketing Cloud Connect for Service to Marketing Cloud

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