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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about selling services?

A) Consumers represent more than 85% of the total growth through 2014.
B) The Global Services market is not growing.
C) Consumers do not want to buy services because they are only interested in hardware.
D) Usage and Care services are less profitable than selling the hardware alone.

2. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Data Protection
B) Preventative Maintenance Kit Replacement
C) Defective Media Retention
D) Premium Services

3. Which option is available in Deployment Services?

A) Assets Tagging
B) Maintenance Kit Replacement
C) Warranty Extensions
D) Consulting and Project Management

4. Which statement is true about Service Lines?

A) 8W support covers all business levels for Custom Integration Services.
B) The 8W supportline is available for consumers.
C) R4 Commercial support is only available to Small and Medium Business (SMB).
D) All Printer Services lines are available for consumers who buy contractual services.

5. Corporate, Enterprise, Public Sector and SMB customers can split their IT departments into which two categories?

A) IT Managed or Non IT Managed
B) Internal or External
C) IT outsourced or IT Contract dependent
D) Managed IT and Partially Managed IT

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