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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two functions can the Cisco Unified IP IVR perform in a Cisco Unified Contact Center Enterprise environment? (Choose two.)

A) voicemail
B) queuing controlled by Cisco Unified ICM
C) prompt and collect
D) call control

2. Which two Cisco Unified Contact Center Enterprise CTI solutions support silent monitoring of agent calls using desktop monitoring rather than VoIP Monitor servers? (Choose two.)

A) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
B) Cisco Unified Contact Center Enterprise Siebel CRM Connector
C) Cisco Unified Contact Center Enterprise Cisco Agent Desktop
D) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition

3. Which function is not provided by the Cisco Gatekeeper software in a Cisco Unified Contact Center Enterprise deployment?

A) to provide a GKTMP interface to a Cisco Unified ICM solution
B) to control bandwidth utilization in a Cisco Unified Contact Center Enterprise multisite centralized call-processing deployment
C) to provide CAC in a Cisco Unified Contact Center Enterprise multisite distributed call-processing deployment
D) to register H.323 endpoints and associate them with specific dialed numbers

4. When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?

A) In the re-query node in the Cisco Unified Contact Center Enterprise routing script
B) In the Cisco Unified IP IVR application editor script
C) In the Cisco Unified Communications Manager Call Forward No Answer setting
D) In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager

5. In a Cisco Unified Contact Center Enterprise design, the customer wants to use Session Initiation Protocol calls from its voice network carrier. Which design consideration is true for this solution?

A) Cisco Unified IP IVR must be configured for G.711 voice calls only.
B) Cisco Unified Border Element must be included for Session Initiation Protocol message normalization and management.
C) All agent phones must be configured as Session Initiation Protocol phones.
D) Additional digital signal processor resources are required in the design for Session Initiation Protocol calls.

Solutions: